AMANDA THOMAS
Warren,MI
Summary
Highly skilled restaurant server with a passion for hospitality. Extensive experience in table service, conflict resolution, and fostering effective communication between guests and staff. Dedicated to providing outstanding customer experiences through exceptional interpersonal skills. Loyal to the workplace, and a leader to fellow employees.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Salvatore Scallopini's
Birmingham, MI
05.2021 - Current
- Communicated regularly with kitchen staff, Front of House, and Back of House regarding order status updates.
- Accurately recorded orders in POS system while providing excellent customer service.
- Responsibly explained the available menu selections to patrons, made recommendations based on preferences, and promptly recorded their desired food and drink selections.
- Trained in proper wine etiquette, opening, and pouring bottles for tables.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
CLOSING MANAGER
JIMMY JOHNS
06.2019 - 08.2019
- Managed employees and provided on the job training for new employees
- Forecasted food items and estimated what amount of each item will be consumed per shift
- Audited previous shift systems and procedures for 100% integrity along with completing closing procedures
- Counted cash drawers at the end of the shift and completed paperwork.
SANDWICH ARTIST
JIMMY JOHNS
05.2016 - 05.2019
- Greeted customers when they entered and exited the restaurant
- Learned to work in a fast pace environment while executing fast and accurate sandwiches and maintaining a positive attitude and sanitation standards.
Education
Associate of Business Administration - Hospitality, Marketing, Advertising And Public Relations
FERRIS STATE UNIVERSITY
Big Rapids, MI08-2020
Skills
- Exceptional customer service skills
- Flexible Schedule
- Upselling skills
- Handles high-volume operations in an adequate and efficient manner
- Experience in resolving customer/employee issues
Extracurriculars
- PUBLIC RELATIONS STUDENT SOCIETY OF AMERICA (PRSSA), Practiced ethical principles and professional values along with gaining professional development and networking opportunities
- SOCIETY OF HUMAN RESOURCES MANAGEMENT (SHRM), Attended agency tours to Spectrum Health and Founders Brewery Co.
- INTERNATIONAL BEER, WINE AND FOOD FESTIVAL (IBWFF), Volunteered to serve and sell wine and practiced professionalism in a busy setting
References
References available upon request.
Timeline
Fine Dining Server
Salvatore Scallopini's
05.2021 - Current
CLOSING MANAGER
JIMMY JOHNS
06.2019 - 08.2019
SANDWICH ARTIST
JIMMY JOHNS
05.2016 - 05.2019
Associate of Business Administration - Hospitality, Marketing, Advertising And Public Relations
FERRIS STATE UNIVERSITY