Baija Hillsukie
Rossville,GA
Summary
Proactive and results driven professional Professional server 3+ years of experience
Loving childcare provider, 5+ years of experience
Attentive customer service professional 2+ years of experience
Talented fine dining server with a resourceful and flexible nature in the face of diverse guest needs and changing policies and menu items. Adept at taking on any dining room role without skipping a beat. Looking to offer several years' experience and pursue a challenging new role.
Overview
6
6
years of professional experience
Work History
Fine Dining Server
Elsie’s Daughter
Chattanooga , Tennessee
06.2024 - Current
- Provided attentive service to guests in upscale dining environment.
- Assisted with menu selections and wine pairings for customers.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Delivered exceptional dining experiences by providing attentive and personalized service in a fine dining setting.
- Maintained cleanliness and organization of dining area throughout service.
- Upsold daily specials and promoted seasonal menu items effectively.
- Handled customer inquiries and resolved concerns with professionalism.
- Set up tables and arranged dining settings for optimal guest experience.
- Supported training of new servers on service standards and procedures.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
Production Worker
Total manufacturing work
Chattanooga, TN
12.2023 - 07.2024
- Assisted in setting up production lines for manufacturing processes.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Followed safety protocols while operating machines and equipment.
- Identified defective parts or components and removed them from production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Produced quality products by palletizing, packaging and assembling finished items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Assistant Restaurant Manager
Boil Shack seafood
Chattanooga
03.2021 - 07.2023
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Answering calls
- Problem-solving
- Inventory
- Cleaning
- Money handling
Banquet Server
Renaissance Center
Rossville, Georgia
05.2019 - 11.2022
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Followed proper sanitation guidelines when handling food items.
Seasonal Picker
Amazon fulfillment center
Chattanooga, Tennessee
10.2020 - 02.2021
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
COVID-19 Screener
North Georgia healthcare
Rossville, GA
09.2020 - 01.2021
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
Front Desk Receptionist
N. Georgia Healthcare Center
Rossville
09.2019 - 10.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Childcare Provider
Self Employee
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Observed children's behavior and development, communicate information with parents.
- Assisted with feeding infants and toddlers during meal times.
- Encouraged positive interactions between children by providing supervision at all times.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05-2019
Skills
- Quality Inspection
- Equipment Troubleshooting
- Quality Assurance
- Safety management
- Experience using salesforce
- Scheduling appointments
- Customer service
- Proficient in Microsoft office suite
- Familiarity with virtual collaboration tools
- Canva
- Serving
- Problem solving
- De-escalating
- Attentiveness
- Childcare
- Development
- Menu knowledge
- Wine service
- Food safety
- Effective communication
- Problem resolution
- Table setting
- Personal grooming standards
- Patience and empathy
- Fine dining experience
- Proper table setup
- Event service
- Event support
- Upselling skills
- Cash handling proficiency
- Menu memorization
- Bottle service
- Glassware polishing
- Exceptional customer service
- Flexible schedule
- Strong communication skills
- Table monitoring and turnover
Timeline
Fine Dining Server
Elsie’s Daughter
06.2024 - Current
Production Worker
Total manufacturing work
12.2023 - 07.2024
Assistant Restaurant Manager
Boil Shack seafood
03.2021 - 07.2023
Seasonal Picker
Amazon fulfillment center
10.2020 - 02.2021
COVID-19 Screener
North Georgia healthcare
09.2020 - 01.2021
Front Desk Receptionist
N. Georgia Healthcare Center
09.2019 - 10.2020
Banquet Server
Renaissance Center
05.2019 - 11.2022
Childcare Provider
Self Employee
High School Diploma -
Fort Pierce Central High School