Amanda Thompson
Kansas City,MO
Summary
Dynamic store manager with over two years of experience and a decade of expertise in customer service. Graduate of a comprehensive phlebotomy course, equipped with over 90 hours of hands-on lab and classroom training, along with four weeks of specialized training for lab assistants in a hospital environment. Proven track record of conducting over 200 successful venipunctures in clinical settings, showcasing strong technical skills and attention to detail. Recognized for a responsible and organized approach to management and patient care, ensuring optimal operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lab Assistant
NKC Health
09.2025 - 01.2026
- Conducted laboratory tests and analyses, ensuring accuracy and compliance with safety protocols.
- Prepared samples and specimens for testing, maintaining proper labeling and documentation procedures.
- Collaborated with team members to troubleshoot testing discrepancies, improving overall workflow.
- Logged samples correctly into computerized tracking system.
- Collected blood samples using venipuncture and capillary techniques to ensure patient safety and comfort.
- Maintained sterile environments and adhered to safety protocols during all procedures to prevent contamination.
- Processed laboratory requisitions and accurately labeled specimens for analysis, ensuring compliance with regulatory standards.
- Collaborated with healthcare professionals to coordinate patient care and manage scheduling of blood draws effectively.
Barista/Store Manager
Scooter's Coffee
01.2023 - 01.2025
- Prepared high-quality beverages using specialized equipment and techniques.
- Provided exceptional customer service by engaging with customers and handling inquiries efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained new baristas on beverage preparation and customer service protocols.
- Resolved customer complaints promptly, ensuring positive experiences and retention.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular stock assessments to optimize product availability.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Fostered a positive team environment through effective communication and conflict resolution techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Phlebotomy Technician course -
Mid-America College of Health Sciences
Overland Park, KS08.2025
General Education Diploma -
North Kansas City High School
North Kansas City, MO11.2024
Skills
- Time management
- Conflict resolution
- BLS Provider- American Heart Association
- Lab safety protocols
- Sharp critical thinker
- Safe specimen handling
- CLIA & OSHA compliance
- Trained in HIPAA compliance
- Phlebotomy
- Customer service
- Multitasking and organization
- Outstanding communication skills
- Inventory management
- Cash management
- POS systems
Class Experience
Mid-America College of Health Sciences, Skills practice using Straight Needles and Butterflies, Capillary Blood Collections, Glucose, Hemoglobin and ABO Typing, POCT Strep Testing, Urinalysis
Certification
BLS certification
Timeline
Lab Assistant
NKC Health
09.2025 - 01.2026
Barista/Store Manager
Scooter's Coffee
01.2023 - 01.2025
Phlebotomy Technician course -
Mid-America College of Health Sciences
General Education Diploma -
North Kansas City High School