Amanda Thornton
Four Oaks,NC
Summary
Skilled team player with strong background in financial environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Customer relations professional with extensive experience in managing client interactions and resolving issues effectively. Recognized for fostering strong team collaboration and delivering consistent results. Highly adaptable and proficient in CRM software and customer service best practices.
Overview
17
17
years of professional experience
Work History
Customer Relationship Specialist
Rabo Agrifinance
01.2023 - Current
- Part of the loan closing team within the Poultry Region of Rabo Bank. Help to manage and strengthen business relationships with clients from loan application till booking. Work closely with team members to create, coordinate and deliver loan closing documents for Product Packages within nCino. Reviews entity documents, title commitments/title opinions, flood searches, UCC searches, appraisals and credit memo’s. Work directly with attorneys, title company's, borrowers and internal legal departments. Prefect lien positions for real estate and other collateral. Complete extension letters, partial releases, construction draws, billing inquires, payment suspensions and wire transfers. Obtain and upload executed documents into nCino for booking. Complete all post close follow up.
Private Banking Loan Portfolio Specialist
First Citizens Bank
02.2019 - 01.2021
- Carried out high-quality mortgage loan production with little oversight. Helped private and premier bankers with loan processing and underwriting. Maintained good working relationship with co-workers and management. Developed greater understanding of mortgage loan processing and approval. Completed assigned tasks with little or no supervision. Maintained and updated files and records to support efficient loan operations. Reviewed activities regularly to identify opportunities for improvement.
Property Manager
Long and Foster
05.2016 - 02.2019
- Dynamic, energetic, and highly experienced in property management with solid history of success, with 100s of properties. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. Expertise in contract & lease negotiations, vendor service management, business development and market research & analysis.
Loan Operations Specialist
Four Oaks Bank
05.2016 - 05.2017
- Resolved customer complaints through research and investigation. Monitored pipeline by communicating with underwriters and processors. Maintained good working relationship with co-workers and management. Carefully reviewed account and credit records to determine the risk level associated with each applicant. Complied with company quality standards and applicable regulations governing financing.
Business Development Officer
First Federal Bank
03.2009 - 05.2016
- Prepared detailed sales plans and set competitive goals for individual team production to consistently achieve business targets. Built branch partnerships, planned new marketing strategies, and optimized teams to achieve branch targets each quarter. Reviewed market conditions, competitor activities, and potential business risks to develop mitigation and improvement strategies. Led meetings daily to share information, review policies, and outline objectives to staff. Reviewed financials for customers to determine loan approvals and credit lines. Worked diligently to deepen relationships, acquire new clients, and enhance service delivery to drive portfolio growth. Trained staff on new financial products and guided staff in upselling and cross-selling techniques. Administered budgets and managed accounts to achieve branch financial goals.
Education
Bachelor of Science - Business Management
University of Mount Olive
01.2022
Skills
- Time Management, Problem Solving, Leadership and Interpersonal Skills Excel, Word, PowerPoint, Google Drive, Spreadsheet, Loan underwriting, Loan document validation, Escrow specialist, Portfolio and asset management, Portfolio management, Multitasking, Customer relations, Tax preparation, Accounts payable and receivable, Bank reconciliation, General ledger accounting, Payroll processing, Produce financial statements, Audit financial records
Affiliations
Member of Delta Mu Delta- 2022
Timeline
Customer Relationship Specialist
Rabo Agrifinance
01.2023 - Current
Private Banking Loan Portfolio Specialist
First Citizens Bank
02.2019 - 01.2021
Property Manager
Long and Foster
05.2016 - 02.2019
Loan Operations Specialist
Four Oaks Bank
05.2016 - 05.2017
Business Development Officer
First Federal Bank
03.2009 - 05.2016
Bachelor of Science - Business Management
University of Mount Olive
Similar Profiles
Christopher VryChristopher Vry
Financial Analyst 2 at Rabo AgriFinanceFinancial Analyst 2 at Rabo AgriFinance
CASEY BAKER, CFACASEY BAKER, CFA
MANAGING DIRECTOR at RABO AGRIFINANCEMANAGING DIRECTOR at RABO AGRIFINANCE
Daniel HeimDaniel Heim
Relationship Manager at Rabo AgriFinanceRelationship Manager at Rabo AgriFinance
Richard MartinezRichard Martinez
Manufacturing Equipment Maintenance Technician at WolfspeedManufacturing Equipment Maintenance Technician at Wolfspeed
Brayan GalindoBrayan Galindo
Fast Food Team Leader at Chic-Fil-AFast Food Team Leader at Chic-Fil-A