Amanda Toribio Herrera
Jamaica Queens,NY
Summary
Dedicated, hard-working professional transitioning into healthcare with a focus on nursing assistance. Currently enrolled in Austin Medical Assistant Training program for phlebotomy certification, expected completion in January 2026. Plans to attend Touro University in spring to pursue RN studies specializing in labor and delivery.
Dynamic sales associate with a strong focus on customer service and effective communication. Proven ability to build relationships and resolve issues, contributing to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Associate/Cashier
KITH
Manhattan, New York
01.2025 - 09.2025
- Provided product knowledge to customers, enhancing their purchasing decisions.
- Conducted inventory checks to maintain optimal stock levels and prevent shortages.
- Collaborated with team members to create effective promotional displays that attracted customers.
- Facilitated smooth sales transactions by efficiently processing payments and handling cash.
- Engaged with customers to build relationships and foster brand loyalty.
- Trained new sales staff on product offerings and customer service protocols.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Participated in team meetings to discuss sales strategies and improve performance.
- Tracked sales data and provided feedback to management for better inventory planning.
- Executed marketing initiatives to promote new product launches effectively.
- Utilized customer feedback to identify areas for service improvement.
- Greeted customers and provided exceptional customer service.
Cashier/Customer Service Cashier
Los Tacos No.1
Manhattan, New York
07.2023 - 09.2025
- Resolved customer complaints promptly and effectively, ensuring satisfaction and loyalty.
- Greet guests warmly, take orders accurately, and provide fast, friendly customer service in a high-volume environment.
- Follow food safety and sanitation standards while maintaining a positive, team-focused attitude.
- Operate the POS system to process payments, handle cash, and manage receipts efficiently.
- Maintain a strong knowledge of the menu to answer questions, offer recommendations, and ensure order accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Keep the front counter, beverage station, and dining area clean, organized, and fully stocked.
- Trained new cashiers, leading them with a welcoming attitude, patience, and help.
Front Line Crew Member/Cashier
Naya Mediterranean Cuisine
Manhattan, New York
03.2021 - 09.2022
- Monitored food safety practices to uphold health compliance standards.
- Prepared and packaged food items for takeout orders efficiently.
- Maintained cleanliness and organization in food preparation areas.
- Ensure all food items are fresh, properly stocked, and rotated according to food safety and quality guidelines.
- Supported team members during peak hours to enhance service efficiency.
- Operated the POS system to take orders, process payments, and manage transactions accurately.
Education
Certified Nursing Assistant
TIA School of Allied Health
Manhattan, NY10-2025
High School Diploma -
The Young Women's Leadership School of Queens
Queens, NY06-2024
Skills
- Patient care and customer service
- Sales strategies
- Team collaboration
- Inventory control
- Food safety standards
- Time management
- Problem solving
- Effective communication
- Active listening
Languages
English
Full Professional
Spanish
Full Professional
French
Limited
Sign Language
Limited
Certification
Lash Technician-New York
Timeline
Sales Associate/Cashier
KITH
01.2025 - 09.2025
Cashier/Customer Service Cashier
Los Tacos No.1
07.2023 - 09.2025
Front Line Crew Member/Cashier
Naya Mediterranean Cuisine
03.2021 - 09.2022
Certified Nursing Assistant
TIA School of Allied Health
High School Diploma -
The Young Women's Leadership School of Queens