Amanda Torres
Paterson,NJ
Summary
Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Highly efficient Customer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Cordial and well-trained Clerk known for being dedicated employee. Promoting skills in Customer Service and Management. Established reputation for attention to detail, honesty and business-oriented mentality. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
16
16
years of professional experience
Work History
Clerk Typist II
Passaic Valley Water Commission
09.2010 - Current
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Attended training associated with role to improve skills and boost speed.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Prepared data by compiling and sorting information.
Office Manager
Eye DrX
04.2006 - 09.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Education
High School Diploma -
Rosa Parks High School
Paterson NJ 04.2004
Skills
- Speech Recognition Software
- Schedule Management
- Data Communications
- Correcting Errors
- Data Recording
- Customer Satisfaction
- Spreadsheet Development
- Mail Processing
- Researching Variances
- Proper Punctuation
- Outgoing Mail Preparation
- Business Correspondence
- Data Entry and 10-Key
- Clerical Support
- Data Gathering
- Call Distribution
- Public Interaction
- Administrative Management
- Applicant Screening
- Correspondence Typing
- Copier Maintenance
- Staff Meetings
- Customer Inquiries
- Policy and Procedure Understanding
- Process Research
- Employee Timesheet Processing
- Pulling Requests
- Document Organization
- Internal Communications
- Keyboard Entry
- Outbound Calls
- Information Inputting
Timeline
Clerk Typist II
Passaic Valley Water Commission
09.2010 - Current
Office Manager
Eye DrX
04.2006 - 09.2010
High School Diploma -
Rosa Parks High School
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