AMANDA TREVINO
Houston
Summary
Diligent Medical Assistant with expertise in patient safety, public health administration, and clinical services. Coordinated and managed service operations to enhance performance, utilizing strong communication and organizational skills to streamline processes and improve customer satisfaction. Focused on effective team collaboration and problem-solving to address dynamic healthcare needs.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Ambulatory Service Coordinator (Lead) - NRCMA
Memorial Hermann Mischer Neuroscience Associates
The Woodlands, TX
12.2023 - Current
- Coordinated patient appointments and managed scheduling for neurology services.
- Collaborated with healthcare providers to ensure seamless communication regarding patient treatment plans.
- Developed and maintained efficient workflow processes to optimize patient care delivery.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Trained new staff on operational procedures and best practices in service coordination.
- Resolved patient inquiries and concerns, improving overall satisfaction with services provided.
- Analyzed operational data to identify areas for process improvement within the service team.
- Led initiatives to streamline administrative tasks, increasing overall departmental efficiency.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Administered medications and vaccinations as directed by physicians.
- Led initiatives to enhance patient education on health management and preventive care strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Baylor College of Medicine
Houston, TX
06.2021 - 12.2023
- Prepared patients for examinations, procedures and treatments.
- Interviewed patients to obtain medical information and document vital signs.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Streamlined supply management in exam rooms by overseeing ordering, distribution, and inventory control.
- Prepared and administered medications and vaccines to patients.
- Helped physicians examine and treat patients with a wide range of ailments.
- Managed phone inquiries and coordinated follow-up appointments to enhance patient engagement.
- Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort.
- Greeted patients warmly and assisted physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Completed patient interviews and intake forms, including documenting vital signs and medical histories.
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
- Welcomed patients and supported physician by assessing vital signs and documenting medical histories for accurate patient preparation.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
- Helped physicians examine and treat patients with a wide range of ailments.
- Supported front office billing, scheduling and patient check-ins.
- Performed clerical work utilizing organizational computer hardware and software according to company policies.
- Implemented billing best practices by using correct chiropractic terminology in dealing with insurance companies.
- Assisted Physicians in the Syn-One Test for Synucleinopathy procedure by setting up the sterile room, stopping any bleeding, collecting the samples, and shipping them to the CND lab.
CLERK
Memorial Hermann Health System
Houston, TX
09.2016 - 06.2021
- Answered telephones and directed calls to appropriate staff, ensuring efficient communication.
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff, enhancing visitor experience.
- Utilized HealthQuest and Care4 applications to manage patient information.
- Answer telephones and direct calls to appropriate staff.
- Operated office equipment and utilized software applications to prepare reports, invoices, and medical records, supporting administrative efficiency.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Arrange hospital admissions for patients.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Maintain medical records, technical library, or correspondence files.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Review files, records, and other documents to obtain information to respond to requests
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Train other staff members to perform work activities, such as using computer applications
- Count, weight, measure, or organize materials.
- Counted, weighed, and measured materials for inventory purposes.
- Ensures safe care to patients, staff, and visitors
- Children's, Intensive Care Unit Intensive Care Unit Intensive Care Unit Intensive Care Unit, Texas Medical Center
ASSOCIATE
Lori's Gifts- Memorial Hermann Texas Medical Center
Houston, TX
05.2015 - 01.2016
- Work independently with responsibility for managing large sums of money and protecting company assets
- Maintained strong customer service relations with patients, families, and hospital staff
- Utilized the POS computer system
- Captured high-quality photographs of store displays and signage to enhance visual marketing materials.
- Planned commercial displays to attract and engage customers.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
- Collaborate with others to obtain products or other display items.
- Dress mannequins for displays.
- Styled mannequins with seasonal attire to create attractive visual merchandising displays.
- Maintained props and mannequins, inspecting them for imperfections and applying preservative coatings.
- Store, pack, and maintain records of props and display items.
- Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth.
- Take photographs of displays or signage.
- SALES ASSOCIATE SALES ASSOCIATE SALES ASSOCIATE SALES ASSOCIATE SALES ASSOCIATE
Education
Nationally Registered Certified Medical Assistant - Medical Assisting
Health Care Clinical Medical INSTITUE
Fort Collins, CO06-2021
Associate of Applied Science - Nursing
HOUSTON COMMUNITYHOUSTON COMMUNITYHOUSTON COMMUNITYHOUSTON COMMUNITY
HoustonSkills
- MEDICATION ADMINISTRATION
- VITAL SIGN MONITORING
- PATIENT SUPPORT
- PATIENT SCHEDULING
- CLINICAL SUPPORT
- PREPARE TREATMENT ROOMS
- MEDICAL PROCEDURES
- RISK ASSESSMENT
- MEDICAL TERMINOLOGY
- HIPAA COMPLIANCE
- EPIC REFERRAL SYSTEM
- WORKFLOW OPTIMIZATION
- RECORDKEEPING
- OFFICE SOFTWARE
- CERTIFIED IN CPR/AED
- PROBLEM-SOLVING
- CLIENT ADVOCACY
Accomplishments
- Created and implemented the Epic referral system for the Syn-One test for Synucleinopathy used to help diagnose Parkinson's Disease, Dementia with Lewy Bodies, and Multiple System Atrophy.
- Assisted with the development and implementation of Epic documentation workflows, helping create standardized processes to improve accuracy, efficiency, and consistency in clinical documentation.
- Trained and educated staff on proper Epic documentation workflows, providing guidance and support to promote effective adoption and compliance with established procedures.
Certification
National Registered Medical Assistant - NAHP, BLS - American Heart Association, Stop the Bleed - American College of Surgeons
LANGUAGE
English and Spanish
Spanish Intermediate
Volunteer
Houston Livestock Show and Rodeo- Medical and Safety Committee (Assistant Captain)
Timeline
Ambulatory Service Coordinator (Lead) - NRCMA
Memorial Hermann Mischer Neuroscience Associates
12.2023 - Current
Medical Assistant
Baylor College of Medicine
06.2021 - 12.2023
CLERK
Memorial Hermann Health System
09.2016 - 06.2021
ASSOCIATE
Lori's Gifts- Memorial Hermann Texas Medical Center
05.2015 - 01.2016
Nationally Registered Certified Medical Assistant - Medical Assisting
Health Care Clinical Medical INSTITUE
Associate of Applied Science - Nursing
HOUSTON COMMUNITYHOUSTON COMMUNITYHOUSTON COMMUNITYHOUSTON COMMUNITY