Amanda Twitty
Dothan
Summary
Expert in crisis management and bilingual communication, enhancing facility safety and efficiency. Recognized for decision-making under pressure and professional interpersonal communication. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Correctional Officer Lieutenant
State of Florida Department of Corrections
11.2024 - 06.2025
- Policy enforcement and compliance
- Report writing and documentation
- Conflict resolution and de-escalation
- Train new and current staff on AMU procedures, defensive tactics, inmate management techniques and facility policies.
- Demonstrated use of force report writing and monitor post use of force procedures for reactionary and organized
- AMU/Restrictive housing operations
Correctional Officer Sergeant
State of Florida Department of Corrections
04.2023 - 11.2024
- Active Field Training Sergeant for my Facility
- extensive control room experience
- Fluent in CDC
- oversee daily activities of facility including recreation, call-outs, feeding times and anything related to internal security duties.
- Respond to emergencies including disturbances, medical incidents, uses of force situations, serving as incident supervisor when required.
- Completed daily work report sheets and delegated tasks to employees.
Correctional Officer
State of Florida Department of Corrections
02.2022 - 04.2023
- Escort inmates for movement, medical appointments, visitation, program assignments while ensuring secure handling.
- Complete daily logs, incident reports and documentation required by FDOC standards.
- Communicate effectively with sergeants, Lieutenants, Captains, Mental Health staff and Administrative personnel to support inmate care and facility operations.
- Maintain control in high-risk housing areas, demonstrating strong situational awareness and command presence.
Correctional Officer
State of Florida Department of Corrections
05.2017 - 09.2022
- Prepared reports to document incidents
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Warehouse Worker
SMX Staffing
06.2014 - 07.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Waitress
The Himalayan Restaurant
01.2012 - 01.2014
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation..
Education
High School Diploma -
Chaffey Adult School
Ontario, CA05-2014
Skills
- Bilingual communication (English/Spanish)
- Decision making under pressure
- Crisis management and de-escalation
- Report writing and documentation
- Professional interpersonal communication
- Shift scheduling and staff planning
- Suicide prevention
- Time management
- Customer service
- Self-motivated and disciplined
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer Lieutenant
State of Florida Department of Corrections
11.2024 - 06.2025
Correctional Officer Sergeant
State of Florida Department of Corrections
04.2023 - 11.2024
Correctional Officer
State of Florida Department of Corrections
02.2022 - 04.2023
Correctional Officer
State of Florida Department of Corrections
05.2017 - 09.2022
Warehouse Worker
SMX Staffing
06.2014 - 07.2015
Waitress
The Himalayan Restaurant
01.2012 - 01.2014
High School Diploma -
Chaffey Adult School