Summary
Work History
Education
Skills
Timeline
Generic

AMANDA UMADAT

Summary

Customer-oriented professional with over 20 years of experience in building relationships, cultivating partnerships, reattaining top accounts, and growing profit channels.

Work History

BILLING SPECIALIST

D&R TIRES AND AUTOMOTIVES
2022 - Current
  • Input statement information, reconciled accounts, and resolved discrepancies.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Analyzed financial data to identify trends in revenue cycles.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Maintained historical records by microfilming and filing documents.
  • Worked with team members and leadership to identify and develop process improvements.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Assisted with year-end closing tasks including preparing journal entries.

ACCOUNT MANAGER

SCOUT SOURCING, LLC
2022 - 2023
  • Provide efficient client services, tracking and executing orders.
  • Ensure accurate coding, sorting, balancing, and payment of invoices/receipts
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Demonstrate proficiency in various computer systems, data entry, and accounting methods.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Prepared monthly financial statements for each account.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Built and maintained productive relationships with customers and internal partners.

INSIDE SALES LEAD

CAMBRIA
2016 - 2022
  • Create, schedule, place orders, and track mileage for deliveries.
  • Accurately verify accuracy, code, and process all bills and credit cards for payment.
  • Process returns and disputes and resolve credit/debit issues with customers.
  • Developed and implemented strategies to increase sales revenue.
  • Coordinated with other departments to ensure customer satisfaction.
  • Organized trade shows, conferences, webinars, seminars, and other events aimed at increasing brand awareness.
  • Performed data entry tasks into internal systems such as Salesforce CRM.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed budget allocations when creating work schedules to avoid overspending.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Developed methods for tracking and managing scheduling data.

CLIENT SERVICE SPECIALIST

SUNTRUST BANK
2013 - 2016
  • Build client rapport and turn service into sales through conversational cues.
  • Identify and make appropriate referrals to other lines of business
  • Keep teammates updated on branch promotions.
  • Audited customer account information to identify issues and develop solutions.
  • Performed quality assurance checks on content delivered to clients to ensure accuracy of information provided.
  • Investigated discrepancies between actual cash counts and computer-generated totals.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
  • Supplied tellers with coin and currency.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Education

BACHELOR OF ARTS -

INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY
01.2010

AA DEGREE BUSINESS ADMINISTRATION -

LAKE SUMTER COMMUNITY COLLEGE
01.2007

Skills

  • Efficient in Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Adobe Photoshop, Adobe Illustrator, Ned Graphics, Cietrade, Salesforce, QuickBooks, Concur and Oracle
  • Excellent written and verbal communication, customer service, time management, and problem-solving skills
  • High proficiency in attention to detail, highly organized and efficient
  • Fiscal Reporting, accounts receivable expertise, invoicing proficiency, billing dispute resolution, cost tracking,account reconciliation, and discrepancy resolution

Timeline

BILLING SPECIALIST

D&R TIRES AND AUTOMOTIVES
2022 - Current

ACCOUNT MANAGER

SCOUT SOURCING, LLC
2022 - 2023

INSIDE SALES LEAD

CAMBRIA
2016 - 2022

CLIENT SERVICE SPECIALIST

SUNTRUST BANK
2013 - 2016

BACHELOR OF ARTS -

INTERNATIONAL ACADEMY OF DESIGN & TECHNOLOGY

AA DEGREE BUSINESS ADMINISTRATION -

LAKE SUMTER COMMUNITY COLLEGE

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AMANDA UMADAT