Amanda Urbina
Falls City,TX
Summary
Driven Dental Assistant/Front Desk Receptionist with over 10 years of experience in the field of dentistry. Skilled in dental radiography, assisting, equipment sterilization, coupled with exceptional office administration and communication abilities.
Overview
11
11
years of professional experience
Work History
Office Manager/Dental Assistant
Kenedy Family Dental
11.2014 - 08.2024
- Oversaw business operations and handled all administrative tasks.
- Cleaned and sanitized dental tools/equipment and prepared treatment rooms while maintaining health and safety standards.
- Performed radiographs safely while adhering to state radiation guidelines, ensuring high-quality diagnostic images for doctor evaluation.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry for general dentistry, endodontic procedures, dental implants, and oral surgery.
- Performed thorough pre-procedural evaluation (including Mallampati, throat form, tonsils, occlusion class, airway), intra-procedural monitoring, and safe dismissal of sedated patients.
- Displayed a thorough understanding of procedures and patient experiences by explaining treatment procedures, performing complex case presentations, and instructing patients on home care guidelines.
- Assisted patients in receiving treatment by developing payment plans utilizing 3rd party financing.
- Participated in community outreach events with Rotary Club, Lions Club, church fundraisers, and parades as well as dental educational outreach events involving local hospitals.
- Managed inventory of dental supplies by checking stock, reducing waste and optimizing resource allocation.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support efficient office operations.
- Devised marketing strategies utilizing social media and flyers as well as local radio stations and movie theaters.
- Developed effective recare system leading to high patient retention and satisfaction.
- Helped the dental office to develop and maintain a reputation for honest, high-quality dental care.
- Scheduled and confirmed patient appointments.
- Documented patient dental health information, medical history, and vital signs.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of patient documents and personnel records.
Massage Therapist
Renaissance European Spa
03.2015 - 03.2016
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained long-term, positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Administered Swedish, deep tissue and sports massage techniques.
Front Desk Receptionist
Dr.Jeremy Burke DDS
08.2013 - 03.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between patients and dental office.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
Education
General Studies
South Plains College
Levelland, TXHigh School Diploma -
Levelland High School
Levelland, TX05.2000
Skills
Licensed Dental Assistant
Dental Impressions
Dental Radiography
Equipment Sterilization
Appointment Scheduling
Professionalism and Etiquette
Dental Terminology Knowledge
Office Administration Duties
Endodontic Procedure Assistance
Oral Surgery
Insurance Billing
CPR Certified
Timeline
Massage Therapist
Renaissance European Spa
03.2015 - 03.2016
Office Manager/Dental Assistant
Kenedy Family Dental
11.2014 - 08.2024
Front Desk Receptionist
Dr.Jeremy Burke DDS
08.2013 - 03.2016
General Studies
South Plains College
High School Diploma -
Levelland High School
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