Amanda Utesch
Louisville,KY
Summary
Guest-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both guests and staff. Known for innovation and creative problem-solving abilities to address business challenges. With deep knowledge of current trends, tools and marketing strategies I have gained successful background building and managing results-driven businesses across multiple industries.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Kingpin Lanes.
Louisville, Kentucky
01.2024 - Current
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Maintained records of transactions made during shift as required by law or company policy.
Server/Bartender/Trainer
Buca Di Beppo
Louisville, KY
10.2022 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Director of Operations
The Med Card LLC
Springfield , Missouri
11.2020 - 11.2023
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Researched emerging technologies in digital marketing space.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Ensured compliance with all applicable laws related to advertising and promotions.
- Organized trade shows and exhibitions to promote brand awareness.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
- Drafted press releases announcing new products or services.
Education
Bachelor of Science - Psychology/Criminology/Anthropology
Missouri State University
Springfield, MO05-2021
Skills
- Order Management
- Guest Engagement
- Staff Management
- Menu development
- Operations Management
- Complaint resolution
- Proven sales record
- Organization and prioritization
- Full service restaurant background
- Conflict resolution techniques
- Adaptability
- Innovative marketing
- Expense Tracking
- Event Coordination
- Relationship Building
Accomplishments
- "Most Influential Woman" Nominee 417biz 2021
- Consecutive Deans List contender Missouri State University 2018-2021
Timeline
Server/Bartender
Kingpin Lanes.
01.2024 - Current
Server/Bartender/Trainer
Buca Di Beppo
10.2022 - 11.2023
Director of Operations
The Med Card LLC
11.2020 - 11.2023
Bachelor of Science - Psychology/Criminology/Anthropology
Missouri State University