Amanda Valdez
Laredo
Summary
Detail-oriented with strong communication and interpersonal skills, ensuring customer satisfaction through effective problem resolution. Bilingual and self-motivated, consistently contributing to team efficiency and maintaining a clean, organized workspace.
Overview
4
4
years of professional experience
Work History
Team Member
Greta LLC
Laredo
08.2025 - Current
- Greeted customers upon entering the store with friendly a friendly demeanor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Ensured cleanliness and organization of work areas to promote safety and compliance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through various workstations to support team operations.
- Trained new team members using approved training materials and information.
- Checked expiration dates on food items to guarantee freshness and reduce waste.
Office Assistant
Yvonne B. Elias Psychological and Counseling Services
San Antonio
11.2023 - 02.2024
- Handled important documents, performed data entry, and managed records with attention to detail, ensuring accuracy in all tasks
- Maintained confidentiality and discretion while handling sensitive information
- Utilized Microsoft Office software for daily tasks.
- Prioritized tasks and managed time effectively ensuring that daily operations run smoothly
- Established regular team meetings to enhance communication and coordination among team members
Team Member
Smoothie King
San Antonio
09.2023 - 11.2023
- Resolved customer complaints and concerns to enhance overall customer satisfaction
- Balanced multiple orders efficiently during peak hours to minimize wait times for customers
- Cooperated with team members to ensure seamless operations during peak hours
- Addressed unexpected challenges like equipment malfunctions and inventory shortages to maintain service continuity
- Sustaining a clean workspace: Regularly cleaning and sanitizing equipment and workstations to ensure food safety
Team Member
Freebirds World Burrito
San Antonio
09.2022 - 05.2023
- Managed tasks including taking orders, preparing food, and maintaining clean work area to ensure smooth operations
- Enhanced sales skills through upselling and suggesting add-ons to improve customer experience
- Maintained composure under pressure and effectively handled stress during rush hours to support team performance
- Trained to work a cash register and accurately process transactions
Education
Bachelor of Arts - Psychology, Sociology
Texas A&M International University
Laredo, TX05-2026
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TXSkills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Data entry
- Time management
- Attention to detail
- Microsoft Office
- Willingness to learn
- Adaptability and flexibility
- Organizing work stations
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Greta LLC
08.2025 - Current
Office Assistant
Yvonne B. Elias Psychological and Counseling Services
11.2023 - 02.2024
Team Member
Smoothie King
09.2023 - 11.2023
Team Member
Freebirds World Burrito
09.2022 - 05.2023
Bachelor of Arts - Psychology, Sociology
Texas A&M International University
Bachelor of Arts - Psychology
The University of Texas At San Antonio