Amanda Valentin
Cape Coral
Summary
Goal-oriented health insurance professional with expertise in policy analysis, Medicare, and client education. Proven track record in objection handling and inbound call management, ensuring personalized solutions that enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Licensed Health Insurance Agent
Agent Boost
Cape Coral, FL
12.2024 - 06.2026
- Educated clients on various health insurance plans and options.
- Conducted thorough needs assessments to tailor insurance solutions to individual clients.
- Developed and maintained strong client relationships through effective communication and follow-up.
- Trained new agents on best practices for customer engagement and product knowledge.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Licensed Health Insurance Agent
TranzAct
Fort Myers, FL
09.2024 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Conducted comprehensive policy reviews to enhance customer satisfaction
- Collaborated with underwriters to expedite policy approvals and claims processing
- Utilized CRM software to track leads and manage customer relationships
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Teacher
Caloosa Elementary School
Cape Coral, FL
09.2024 - 08.2025
- Developed engaging lesson plans to enhance student learning and participation.
- Assisted in assessing student progress and adapting strategies for diverse learning needs.
- Utilized educational technology tools to facilitate interactive lessons and resource sharing.
- Communicated regularly with parents regarding student performance and behavioral concerns.
- Participated in professional development workshops to refine teaching methods and practices.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Master of Arts - Childhood Education
Queens College
Flushing, NY05-2021
Bachelor of Science - Political Science
John Jay College of Criminal Justice
New York, NY05-2019
Associate of Arts - Liberal Arts And Sciences
Orange County Community College
Middletown, NY05-2016
Skills
- Policy analysis
- Medicare expertise
- Enrollment processing
- Goal oriented
- Objection handling
- Medicaid expertise
- Inbound call management
- Cold calling
Timeline
Licensed Health Insurance Agent
Agent Boost
12.2024 - 06.2026
Licensed Health Insurance Agent
TranzAct
09.2024 - 12.2025
Teacher
Caloosa Elementary School
09.2024 - 08.2025
Master of Arts - Childhood Education
Queens College
Bachelor of Science - Political Science
John Jay College of Criminal Justice
Associate of Arts - Liberal Arts And Sciences
Orange County Community College