Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jacqueline Hernandez

Mission,TX

Summary

Certified Health Insurance Agent with experience in providing customer-focused insurance solutions. Skilled at navigating complex healthcare regulations, delivering clear and concise information to clients, and managing relationships with both customers and insurance providers. Strengths include understanding health insurance policies, communicating effectively, problem-solving, and making significant contributions in previous roles by improving client retention rates.

Resourceful Licensed Health Insurance Agent known for productivity and efficiency in task completion. Possess specialized skills in policy analysis, customer service, and regulatory compliance. Excel in communication, empathy, and problem-solving to effectively meet client needs and navigate insurance complexities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification

Work History

Licensed Health Insurance Agent

Teleperformance
McAllen, Texas
06.2021 - 10.2025
  • Assisted clients in selecting appropriate health insurance plans.
  • Explained policy details and coverage options to potential customers.
  • Utilized CRM software to manage client information and interactions.
  • Maintained up-to-date knowledge of industry regulations and trends.
  • Maintained accurate records of all customer interactions and transactions.
  • Provided detailed explanation of policy terms, conditions, and benefits to clients.
  • Educated customers on various health insurance products and services available.
  • Provided support during open enrollment periods by answering inquiries from potential customers.
  • Participated in training sessions as required by company guidelines.
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.

Customer Service Representative

Senture Connect
McAllen, Texas
10.2020 - 05.2021
  • Assisted customers with inquiries and resolved issues promptly.
  • Utilized customer service software to log interactions and track requests.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Managed scheduling for appointment bookings and service follow-ups efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Sales Associate

Stripes Convenience Store
Mission, Texas
09.2015 - 05.2016
  • Assisted customers with product selection and inquiries.
  • Operated cash register and processed transactions efficiently.
  • Maintained cleanliness and organization of store displays.
  • Collaborated with team members to enhance customer service experience.
  • Handled inventory management and conducted regular stock checks.
  • Trained new staff on store policies and procedures effectively.
  • Addressed customer complaints with professionalism and empathy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Education

Associate in Business Administration -

South Texas College
McAllen, TX
01.2019 - 12.2019

La Joya High School
La Joya, TX

Skills

  • Client consultation
  • Policy analysis
  • CRM software
  • Regulatory compliance
  • Product knowledge
  • Open enrollment support
  • Team collaboration
  • Effective communication
  • Problem solving
  • Adaptability
  • Goal oriented
  • Inbound call management
  • HIPAA
  • Insurance terminology
  • Enrollment processing
  • Policy comparison
  • Healthcare regulations
  • Teamwork
  • HIPAA compliance
  • Insurance policy sales
  • Quality assurance requirements
  • Multitasking
  • Health insurance
  • Quotes and sales

Languages

Spanish
Native/ Bilingual

Certification

  • Life, Health and Medicare License

Timeline

Licensed Health Insurance Agent

Teleperformance
06.2021 - 10.2025

Customer Service Representative

Senture Connect
10.2020 - 05.2021

Associate in Business Administration -

South Texas College
01.2019 - 12.2019

Sales Associate

Stripes Convenience Store
09.2015 - 05.2016

La Joya High School
Jacqueline Hernandez