Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Robinson

Fleming,Florida

Summary

Dedicated and results-driven health insurance professional with extensive experience selling Medicare supplemental plans for Optimum/UnitedHealthcare. Skilled in guiding clients through plan options, including Plan G and Plan N, to meet their individual healthcare and financial needs. Proficient in educating Medicare beneficiaries on coverage benefits, enrollment processes, and eligibility criteria. Strong track record of providing exceptional customer service, building lasting client relationships, and achieving sales targets in a fast-paced environment. Adept at managing high call volumes while maintaining compliance with healthcare regulations and delivering clear, accurate information.

Overview

4
4
years of professional experience

Work History

Licensed Health Insurance Agent

Optum, UnitedHealth Group
08.2024 - Current
  • Developed and implemented promotional strategies to increase customer base.
  • Monitored customer feedback and identified areas of improvement.
  • Identified and solicited sales prospects in agency databases.
  • Analyzed risk factors to recommend appropriate coverage levels./
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Educated clients on insurance policies and procedures.
  • Gathered, organized and input information into digital database.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

Front Desk Associate

Nexcom Navy Exchange Service Command
08.2022 - 03.2023
  • Greet and check in clients
  • Verify payment methods and update client information
  • Answer phones and emails
  • Assist with incoming and outgoing mail correspondence
  • Keep reception area clean and welcoming
  • Assist with filing and other administrative tasks as needed
  • Made keys for hotel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Processed payments accurately while adhering to company policies and procedures.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Collected room deposits, fees, and payments.
  • Answered guest questions and offered referrals to local points of interest.

Remote Call Center Customer Service Representative

Instant Teams
07.2020 - 07.2022
  • Excepted over 300 calls a day
  • Made reports to track customer inquires
  • Completed callbacks for customer needs
  • Set up appointments for customers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Education

Certificate in Medical Administrative Health - Medical Administrative Assistant

MedCerts
12-2019

Skills



    Client Relationship Management
    Problem Resolution and Conflict Management
    Strong Communication and Interpersonal Skills
    Adaptability in High-Stress Environments
    Empathy and Active Listening
    Attention to Detail and Accuracy
    Multi-Tasking and Time Management
    Medicare Supplemental Insurance Sales
    Health Plan Consultation and Enrollment
    Knowledge of Healthcare Regulations
    Claims Processing and Billing Support
    Policy and Benefits Education
    Confidentiality and Information Security
    Working within Structured and Regulated Environments
    Quick Learner and Mission-Oriented Approach

Timeline

Licensed Health Insurance Agent

Optum, UnitedHealth Group
08.2024 - Current

Front Desk Associate

Nexcom Navy Exchange Service Command
08.2022 - 03.2023

Remote Call Center Customer Service Representative

Instant Teams
07.2020 - 07.2022

Certificate in Medical Administrative Health - Medical Administrative Assistant

MedCerts

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Chelsea Robinson