Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
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Chelsea Robinson

Fleming,Florida

Summary

I am a Warm and friendly individual that helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful front desk associate setting. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Nexcom Navy Exchange Service Command
08.2022 - 03.2023
  • Greet and check in clients
  • Verify payment methods and update client information
  • Answer phones and emails
  • Assist with incoming and outgoing mail correspondence
  • Keep reception area clean and welcoming
  • Assist with filing and other administrative tasks as needed
  • Made keys for hotel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Processed payments accurately while adhering to company policies and procedures.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Performed basic daily bookkeeping tasks.
  • Maintained cleanliness and organization of front desk area.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

Remote Call Center Customer Service Representative

Instant Teams
07.2020 - 07.2022
  • Excepted over 300 calls a day
  • Made reports to track customer inquires
  • Completed callbacks for customer needs
  • Set up appointments for customers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Sales Associate

James Avery
11.2018 - 06.2019
  • Improved quality processes for increased efficiency and effectiveness
  • Managed customer relations and customer service through daily communication and interaction
  • Issued receipts and processed refunds, credits, or exchanges
  • Engaged customers on phone by greeting them, answering questions on products or services, and asking questions to identify needs
  • Demonstrated items to customers and created customer awareness, interest, and sales.

Education

High school diploma or GED -

Skills

  • Research
  • Human resources
  • Strategic Planning
  • Caregiving
  • Budgeting
  • Multi-Line Phone Systems
  • Office Administration
  • Credit Card Handling
  • Registration
  • Scheduling
  • Front Office Support
  • Administrative Skills
  • File Management
  • Cash Handling
  • Time Management
  • Effective Planning
  • Problem-Solving Skills
  • Conflict Management
  • Adaptability
  • Clerical Duties
  • Reservations

Certification

Your certifications and licenses will appear here

Assessments

  • Attention to detail, Familiar, 01/01/22, https://share.indeedassessments.com/attempts/38bca8d6daff145da29c3a6c66494fa1
  • Basic computer skills, Familiar, 01/01/22, https://share.indeedassessments.com/attempts/03b550a3f9106f2121e380949a9150f0eed53dc074545cb7
  • Work motivation, Proficient, 01/01/22, https://share.indeedassessments.com/attempts/7d8039500621eff00a45a5a5442960f0eed53dc074545cb7
  • Call center customer service, Highly Proficient, 01/01/22, https://share.indeedassessments.com/attempts/e9ff9e3a1dc19fba39378bfe18a6ef2ceed53dc074545cb7

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Front Desk Associate

Nexcom Navy Exchange Service Command
08.2022 - 03.2023

Remote Call Center Customer Service Representative

Instant Teams
07.2020 - 07.2022

Sales Associate

James Avery
11.2018 - 06.2019

High school diploma or GED -

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Chelsea Robinson