Amanda Valpredo
Warren
Summary
Provided customer support through clear oral and written communication. Applied active listening to understand customer needs. Assisted in resolving issues using analytical problem-solving techniques to improve service quality.
Overview
18
18
years of professional experience
Work History
Waitress
Theo’s Family Restaurant
Warren, MI
08.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu knowledge and service standards.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately while handling cash register operations efficiently.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Implemented suggestions for menu improvements based on customer feedback, enhancing offerings and satisfaction levels.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Leos Coney Island
Warren, MI
05.2019 - 09.2020
- Facilitated customer decision-making by sharing in-depth knowledge of menu items and flavor profiles.
- Maintained cleanliness and organization of server areas to enhance operational efficiency.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Cultivated enthusiasm and championed exceptional service standards to enhance customer satisfaction.
- Conducted thorough inspections of dishes and utensils to ensure adherence to cleanliness standards.
- Collaborated with coworkers to coordinate multi-order delivery, ensuring safe transport of food items.
- Organized napkin folding and silverware preparation to ensure sufficient supply for host station.
- Operated cash registers and credit card machines to efficiently process customer transactions.
- Ensured customer satisfaction through proactive table check-ins to evaluate food and beverage requirements.
- Crafted beverages and fulfilled food orders to enhance customer satisfaction.
Waitress
Pub Froggy
Warren, MI
01.2011 - 09.2011
- Organized and set up tables to ensure seamless guest service and operational efficiency.
- Maximized revenue by upselling high-margin appetizers and mixed drinks.
- Verified customer identification to ensure compliance with minimum age requirements for alcohol sales.
- Executed bussing and resetting of tables to maintain cleanliness in dining and work areas.
- Fostered strong relationships with loyal customers to enhance retention.
- Conducted thorough inspections of dishes and utensils to ensure cleanliness standards were met.
- Organized food storage in designated containers and areas to enhance shelf life and streamline kitchen operations.
- Verified guest identification to ensure compliance with legal age requirements.
- Conducted strategic check-ins with customers to ensure timely order placement and satisfaction.
- Delivered menus to patrons immediately upon seating, ensuring timely service.
Customer Service
Flame Heating And Cooling
Warren, MI
07.2008 - 06.2010
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Managed customer telephone calls promptly to ensure efficient communication.
- Addressed customer inquiries regarding products, services, and company information.
- Facilitated customer appointment scheduling, special order requests, and merchandise pick-up arrangements.
- Advised customers on product selections, providing comprehensive explanations of features and benefits.
- Analyzed customer feedback and implemented process improvements to enhance satisfaction levels.
- Managed high volume of customer calls, ensuring minimal wait times and efficient service delivery.
- Demonstrated high energy and professionalism while engaging with clients and staff at all levels.
- Instructed customers on billing payment processing and support policies to enhance understanding.
- Engaged customers post-sale to recommend additional services or products.
Education
Diploma - undefined
East Detroit High School
Eastpointe, MI05.2005
Skills
- Demonstrated active listening abilities to enhance communication effectiveness
- Demonstrated proficiency in delivering exceptional hospitality services to enhance guest experiences
- Executed cash handling procedures to ensure accurate financial transactions
- Managed inventory levels by stocking and replenishing merchandise efficiently
- Managed accurate money handling processes to ensure financial integrity
- Executed inbound and outbound calling initiatives to enhance customer engagement
- Facilitated effective complaint resolution processes to enhance customer satisfaction
- Exhibited exceptional telephone etiquette to enhance client interactions
- Oversaw comprehensive account management processes to enhance client relationships
- Assisted in managing phone talent operations, ensuring smooth daily activities Supported team members in achieving communication goals through effective collaboration Contributed to maintaining high standards of customer service and satisfaction
Timeline
Waitress
Theo’s Family Restaurant
08.2024 - Current
Waitress
Leos Coney Island
05.2019 - 09.2020
Waitress
Pub Froggy
01.2011 - 09.2011
Customer Service
Flame Heating And Cooling
07.2008 - 06.2010
Diploma - undefined
East Detroit High School