Samantha Conrad
Robbins,Illinois
Summary
Cultivated strong customer relationships through effective lead generation and sales strategies.
Overview
15
15
years of professional experience
Work History
Account Manager
Republic Services
Chicago, IL
05.2025 - Current
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Developed and executed strategic account plans to drive revenue growth.
- Analyzed market trends to identify new business opportunities and enhance service offerings.
- Collaborated with cross-functional teams to implement process improvements for operational efficiency.
- Leveraged CRM software to track client interactions and optimize engagement strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Associate II – retention
Waste Management
Lombard, IL
09.2023 - 03.2025
- Work with Excel/salesforce/outlook
- Make supervisor calls.
- Accomplish projects (calling 1-30 customers to advise we need to raise rates to be in a profitable margin)
- Accomplish tasks within salesforce.
- Restrain customers.
- Gain new business.
- Outbound calling to customers for resigning of new service agreements.
Account Associate I – retention
Waste Management
Lombard, IL
09.2022 - 09.2023
- Restrain customers.
- Gain new business.
- Outbound calling to customers for resigning of new service agreements.
- Work with Excel/salesforce/outlook
Customer Service Sales Representative ICR
Waste Management
Lombard, IL
02.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Taking sales call for commercial.
- Helping with ICR new hire class in Teams chat setting.
- Helped with MOD-Box call backs to customers in ICR.
Customer Service Representative
Waste Management
Lombard, IL
10.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Peer coach-Monitored and supported new hire teams after training is done.
- Helping in a new hire class, in the classroom environment.
- Took escalation calls.
Mail Carrier
USPS
Lombard, IL
08.2017 - 10.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Helped customers by carrying oversized parcels inside residences.
- Drafted and edited written materials including agendas for new city developments.
Box Machine Operator
WestRock
Bridgeview, IL
08.2011 - 03.2017
- Evaluated final products to verify compliance with work orders and detect defects.
- Guided materials onto machine tracks for proper gluing, coating, and slitting
- Moved completed products from machines and onto conveyors, transferring to next work area for additional processing.
Education
Some College (No Degree) - Criminal Justice
Northwestern College
Bedford Park, ILHigh School Diploma - undefined
Morton West High School
Berwyn, IL05.2008
Skills
- Executed comprehensive report preparation processes to ensure timely delivery of critical information
- Facilitated international sales support initiatives to enhance global market reach
- Oversaw order fulfillment processes, ensuring timely and accurate delivery
- Facilitated effective complaint resolution processes to enhance customer satisfaction
- Leveraged sales expertise to drive revenue growth and enhance client relationships
- Assisted in developing training materials for staff education Supported team members in understanding new processes and procedures Facilitated workshops to enhance employee skills
- Adapted swiftly to new concepts and processes, demonstrating strong learning agility
- Demonstrated active listening abilities to enhance communication effectiveness
Accomplishments
- Won the “Customer Service COMMIT of the Month” Award, October-2019
Timeline
Account Manager
Republic Services
05.2025 - Current
Account Associate II – retention
Waste Management
09.2023 - 03.2025
Account Associate I – retention
Waste Management
09.2022 - 09.2023
Customer Service Sales Representative ICR
Waste Management
02.2020 - 09.2022
Customer Service Representative
Waste Management
10.2018 - 02.2020
Mail Carrier
USPS
08.2017 - 10.2018
Box Machine Operator
WestRock
08.2011 - 03.2017
Some College (No Degree) - Criminal Justice
Northwestern College
High School Diploma - undefined
Morton West High School