Amanda Van Hoozen
Hubert,NC
Summary
Energetic treatment coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice of several dentists and several employees. Detail-focused Optometry Technician known for high productivity and efficient task completion. Possess specialized skills in patient education, visual acuity testing, and equipment maintenance ensuring optimal support in vision care practices. Excel at communication, time management, and adaptability, leveraging these soft skills to enhance patient experience and streamline office operations.
Overview
12
12
years of professional experience
Work History
Treatment Coordinator
Swansboro Family Dentistry
Swansboro, NC
05.2022 - 11.2024
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Processed patient intake information and updated medical records prior to treatment. Inquired about surgeries and premed requirements.
- Coordinated patient referrals to specialists and other healthcare services.
Optometry Office Manager
Risk Optometric Associates
Jacksonville, NC
11.2014 - 05.2021
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Assisted in training new staff on insurance verification procedures and best practices.
Coin Room Tech.
Mccs Camp Lejeune
Camp Lejeune, NC
06.2012 - 11.2014
- Counted coins to ensure accuracy of rolls.
- Reported discrepancies in coin counts to supervisor.
- Sealed and stored completed rolls in designated areas.
- Performed daily maintenance on machines used to roll coins.
- Adhered to safety protocols when handling coins and equipment.
- Prepared and checked routemen tills.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Distributed cash, change, and equipment to routemen associates and assisted with end-of-shift accounting to document revenue handling.
- Ensured the cash office was organized, clean, and operated efficiently.
Education
High School Diploma -
Swansboro High School
Swansboro, NC06-2004
Skills
- Medical Office Management
- Medical Coding
- Time management abilities
- Medical record requests
- Verbal and written communication
- Follow-up care
- Insurance preauthorization
- Medical terminology proficiency
- Multitasking
Timeline
Treatment Coordinator
Swansboro Family Dentistry
05.2022 - 11.2024
Optometry Office Manager
Risk Optometric Associates
11.2014 - 05.2021
Coin Room Tech.
Mccs Camp Lejeune
06.2012 - 11.2014
High School Diploma -
Swansboro High School
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