Amanda Van Riper
Canton
Summary
Dynamic professional with extensive experience in retail, sales, and marketing, demonstrating strong leadership, motivational, and communication skills. Proficient in Microsoft applications, Workday, Crunchtime, and Teamworks, facilitating effective management and operational efficiency. As a Retail Manager, collaboration with the General Manager emphasizes the development of innovative marketing materials that drive sales and increase customer traffic. Committed to fostering a positive team environment while achieving business objectives and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Retail Manager
Cracker Barrel
01.2021 - Current
- Managed guest relations to ensure a memorable and enjoyable experience.
- Coordinated inventory organization and display setups to support effective merchandising strategies.
- Worked alongside General Manager to develop and execute marketing campaigns aimed at increasing local sales and customer footfall.
- Coordinated orientation sessions for new retail staff, focusing on company policies and customer service standards.
- Directed daily retail operations, ensuring compliance with company policies and standards.
- Fostered a positive team environment through conflict resolution and motivation techniques.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with upper management on strategic initiatives for store performance improvement.
Shift Lead
Cracker Barrel
01.2020 - 01.2021
- Supervised daily operations, ensuring adherence to company policies and high service standards.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
Retail Staff
Cracker Barrel
10.2018 - 01.2020
- Provided exceptional customer service to enhance guest experiences and promote brand loyalty.
- Assisted in inventory management, ensuring stock levels met demand and reduced excess product waste.
Front Desk Supervisor
Hilton Garden Inn Akron
08.2017 - 12.2018
- Achieved seamless staff management and scheduling, contributing to operational success. Delivered effective leadership during evening shifts, fostering a productive work environment. Enhanced team collaboration to improve overall service delivery.
- Coordinated and processed special reservations, ensuring compliance with tax-exempt policies and effective management of group blocks.
- Executed inventory management and pricing analysis for pantry supplies to maintain operational efficiency.
- Coordinated and prioritized tasks for General Manager and Assistant General Manager, ensuring timely completion of responsibilities.
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service standards and hotel procedures.
Director of HR, Hotel Controller, Front Desk Manager
Courtyard Marriott
04.2016 - 07.2017
- Coordinated check-in and check-out operations, maintaining accurate records and providing exceptional service to guests.
- Investigated and mitigated complaints and issues to maintain operational efficiency.
- Oversaw alignment of daily activities with monthly objectives to maintain productivity.
- Evaluated and adjusted market inventory pricing to align with market trends and consumer demand.
- Developed and implemented HR policies to enhance employee engagement and retention.
- Led recruitment efforts, streamlining hiring processes for operational and management positions.
Deli
Fisher Foods
10.2015 - 05.2016
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service processes, resulting in improved customer retention. Cultivated strong relationships with clients to foster loyalty and repeat business.
- Achieved high customer satisfaction by delivering fresh, quality meat and cheese selections. Enhanced product variety through innovative deli salad preparations. Contributed to a well-organized and efficient food service environment.
- Maintained cleanliness and organization of seafood counter while ensuring compliance with health and safety standards.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Guest Service Agent (Opera)
Great Wolf Lodge Charlotte/Concord
03.2014 - 09.2015
- Coordinated guest arrivals and departures, maintaining accurate records and providing exceptional service.
- Investigated and rectified guest issues promptly, fostering a welcoming environment.
- Monitored personal banking transactions and account activities.
- Identified opportunities to sell supplementary packages and upgrades, contributing to overall guest value.
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, including check-in/check-out procedures and payment processing.
Uncle Bucks Snack Bar
Bass Pro Shops Concord
10.2013 - 06.2015
- Achieved high customer satisfaction ratings through effective service delivery. Improved food service efficiency by streamlining processes and training staff. Enhanced overall dining experience by implementing feedback-driven improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Marketing
Johnson & Wales University
Charlotte, NC06-2016
Skills
- Customer engagement
- Cash flow management
- Retail operations management
- Inventory management
- Effective complaint resolution
- Retail visual merchandising
- Team leadership
- Targeted sales strategies
- Strategic marketing planning
- Leadership coaching
- Shrink reduction strategies
- Staff skill enhancement
Timeline
Retail Manager
Cracker Barrel
01.2021 - Current
Shift Lead
Cracker Barrel
01.2020 - 01.2021
Retail Staff
Cracker Barrel
10.2018 - 01.2020
Front Desk Supervisor
Hilton Garden Inn Akron
08.2017 - 12.2018
Director of HR, Hotel Controller, Front Desk Manager
Courtyard Marriott
04.2016 - 07.2017
Deli
Fisher Foods
10.2015 - 05.2016
Guest Service Agent (Opera)
Great Wolf Lodge Charlotte/Concord
03.2014 - 09.2015
Uncle Bucks Snack Bar
Bass Pro Shops Concord
10.2013 - 06.2015
Bachelor of Science - Marketing
Johnson & Wales University