Sonia Cruz
Derby,CT
Summary
Results-driven Professional experienced in management, leadership, and operations. Delivered improvements in efficiency and customer satisfaction through strong communication, problem-solving, and organizational skills. Focused on enhancing business outcomes while fostering teamwork and supporting diverse environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Retail Manager
NAPA Auto Parts
Bridgeport, CT
08.2022 - 08.2026
- Achieved 15-35% increase in sales through effective staff training and motivation
- Developed and implemented strategies that improved productivity and streamlined processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Led team of 15+ employees, enhancing operational efficiency through guidance and support
- Analyzed market trends and competitor activities to pinpoint risks and opportunities for business growth
Store Manager
Advance Auto
East Haven, CT
05.2014 - 08.2022
- Ensured accuracy of store inventory through active participation in inventory counts and employee inventory control.
- Ensure the accuracy of the store's inventory by being involved in inventory counts and employee inventory control.
- Oversee any items received/checked in and approve the incoming inventory.
- Implemented flexible scheduling to meet employee needs and maintain operational efficiency. for employees so that each shift is covered and all employee needs are met.
- Managed supply ordering to prevent overspending and maintain budget compliance.
- Coordinated flexible scheduling for employees to ensure full shift coverage and address employee needs.
Assistant Manager
Auto Zone
Derby, CT
01.2009 - 01.2014
- Trained employees, managers, and assistant managers to enhance team performance and service standards.
- Developed training programs for employees, managers, and assistant managers to improve team effectiveness.
- Contributed to employee morale initiatives and increased employee sales that boosted store profits.
- Assisted in budget management, payroll, and inventory control.
- Created a weekly schedule to ensure adequate staffing.
- Managed budget, payroll, and inventory control tasks.
Office Manager
Your chauffeur
Trumbull, CT
01.2001 - 01.2009
- Ordered essential supplies and processed payroll duties, including time tracking, tax calculation, and accurate processing.
- Performed accounting duties including accounts receivable, accounts payable, billing, collections, and account reconciliation.
- Ordered essential supplies, performed all payroll duties including time tracking, tax calculation, and accurate processing.
- Also provided administrative duties such as; answering incoming calls, internal filing, and typing office documents.
- Organized client records and maintained data accuracy using management software.
- Oversaw inventory management for office supplies and vehicle maintenance needs.
- Facilitated communication among drivers, clients, and management to ensure service efficiency.
Store Manager
Hollywood Video
Bridgeport, CT
01.2002 - 01.2008
- Managed personnel matters, including interviewing, payroll processing, scheduling, and training employees and other managers.
- Provided motivation for employees in an effort to increase sales and attract customers to the store.
- Maintained a safe, friendly atmosphere while focusing on increasing store profits and delivering excellent customer service.
Education
Business Management -
Butler Business School
Fairfield, CTSkills
- Inventory Management
- Accounts payable
- Accounts receivable
- Billing
- Collections
- Payroll
- Budgeting
- Budget management
- Financial Reporting
- Operational Oversight
- Retail Operations
- Revenue Analysis
- Customer service
- Customer Engagement
- Scheduling
- Work scheduling
- Management
- Leadership
- Team Building
- Team development
- Staff training
- Training
- Talent Acquisition
- Problem solving
- Conflict resolution
- Time management
- Employee Assessment
- Sales Growth Strategy
- Inventory control
- Inventory
- Cash management
- Cash register
- Office management
- Restaurant experience
- Customer Engagement
- Team development
Certification
Driver's License
Timeline
Retail Manager
NAPA Auto Parts
08.2022 - 08.2026
Store Manager
Advance Auto
05.2014 - 08.2022
Assistant Manager
Auto Zone
01.2009 - 01.2014
Store Manager
Hollywood Video
01.2002 - 01.2008
Office Manager
Your chauffeur
01.2001 - 01.2009
Business Management -
Butler Business School