Amanda Van Vooren
Sioux Falls,SD
Summary
I have earned my CCP, (Certified Credit Professional) and CPC (Certified Professional Collector) certificates this year through the Business Credit Management Association. I have finished my first year on the advisory board of NDUs Women in Leadership program. I have completed and received my certificate for that. I have also completed my first year as Chair on the Wisconsin Credit Association board.
Overview
18
18
years of professional experience
Work History
SD Corporate Credit Manager
DAKOTA SUPPLY GROUP
2018.10 - Current
- I accelerate collections by personally negotiating payments with high risk and at-risk debtors
- Using a cutting-edge ERP accompanied with risk management tools and strategies, I establish credit limits for my territories applicants as well as re-evaluating existing customers in my portfolio
- I manage a portfolio totaling around $80m
- I make decisions on high-risk accounts to freeze their accounts for non-payment, over the credit limit, lack of communication, etc
- I review financial statements (balance sheet and income statements) from our large customers to maintain a healthy relationship and a manageable credit limit/risk
- To maximize collections, I make strategic decisions about if, and when seriously delinquent customers would be placed with my contracted 3rd party collection attorney
- I work closely with my attorney on lien laws, pre-liens, notice of furnishings, and formal liens filed with the state(s)
- I’ve led, managed, mentored my colleagues on assigned projects and provide continuing education
- I work closely with our internal customers across our footprint, including Sales, AP, AR, Director of Credit CFO, COO and CEO
- I create easily understood processes, document them and make SOPs for the Credit/AR team
- I train the team(s) on how to use the process and read the newly created SOP
- I have created SOPs with our former Corporate Trainer for the company where needed.
Pharmacy Technician; certified
CIGNA PHARMACY
2013.02 - 2018.10
- I enter patient prescriptions for Pharmacist review
- I speak with patients regarding allergies, health conditions, payment, pharmacist/doctor clarification
- I work with insurance for partially or fully denied prescriptions
- I work in sterile and non-sterile environments
- My work is closely tied to my colleagues – we are a team and if one struggles, we all step into different roles to assist getting our patients meds out on time.
Customer Service / Research
WELLS FARGO BANK, N.A.
2006.11 - 2013.02
- I assisted with incoming calls regarding customer account balances, fraudulent account transactions and filing Visa claims for fraudulent activity
- I researched fraudulently written checks, mis-posted checks, credit card fraud and unauthorized ach posting by placing hard holds on the accounts and reviewing all information provided by vendors and customers
- I was promoted into a Credit and Collections Manager halfway through my career
- I worked with third party collection and lien law lawyers, the executive to assess collection strategy and placements and bad debt reserves
- I managed the collection and AR team made up of 4 team members
- I was able to develop and implement policies and procedures with the executive team
- I oversaw the cash receipt application and receivables with my AR team.
Education
Pharmacy Technician Degree -
Southeast Tech Institute
Sioux Falls, SD05.2016
GED -
Lennox High School
Lennox, SD05.2003
Skills
Operational risk management
Credit Reporting
Credit Scoring Models
Loan Underwriting
Relationship Management
Credit policy development
Payment Negotiation
Credit Reports
Customer Engagement
Application processing
Investigations
Risk Assessments
Mentoring and training
Credit analysis
Performance monitoring
Application Review
Policy Implementation
Policy application
Risk Analysis
Policy Development
Research and due diligence
Procedure Enforcement
Teamwork and Collaboration
Problem-Solving
Problem-solving abilities
Multitasking Abilities
Adaptability and Flexibility
Reliability
Decision-Making
Relationship Building
Goal Setting
Skillstraits
Microsoft
AS400
Eclipse
Mincron
some SAP
Ariba
3M accounting software
Coupa
References
- Leslie Whelden, Research – Sanford Health, (651)249-6530
- Steve Schmidt, Inside Sales (DSG), (605)553-0235
- Jessica Torgerson, Accounts Receivable (DSG), (701)361-1222
Timeline
SD Corporate Credit Manager
DAKOTA SUPPLY GROUP
2018.10 - Current
Pharmacy Technician; certified
CIGNA PHARMACY
2013.02 - 2018.10
Customer Service / Research
WELLS FARGO BANK, N.A.
2006.11 - 2013.02
Pharmacy Technician Degree -
Southeast Tech Institute
GED -
Lennox High School