Amanda Van Wyk
Prairie City,IA
Summary
Experienced leader with over 8+ years in customer service and 5 years in management, dedicated to fostering exceptional team achievements through effective coaching and motivation, resulting in increased financial profitability, operational efficiency, and heightened customer satisfaction. Demonstrated track record of consistently meeting and surpassing organizational objectives. Possesses outstanding interpersonal skills, adept at collaborating effectively in both supervisory and support roles.
Overview
10
10
years of professional experience
Work History
Messenger Coach/Client Account Manager
Elite Closers - Tanner Chidester
12.2022 - Current
- Promoted within to a Coach/Manager based on outstanding performance as a Lead Gen Specialist
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Provided comprehensive onboarding and training for messengers in messaging strategies and sales techniques
- Assisted business owner clients in developing effective social media and lead generation strategies
Lead Gen Specialist
Elite Ceos - Tanner Chidester & Chase Hughes
07.2021 - 12.2022
- Built and nurtured prospect relationships, guiding them through the sales process
- Effectively handled objections and educated prospects about product/service features and benefits
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Service Writer
VAN WALL EQUIPMENT - Knoxville, IA
04.2019 - 01.2020
- Managed billing and accounting for the service department
- Conducted customer outreach to promote service deals and specials
- Assigned tasks to technicians and detailers
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into database to track job status.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct departments
First Assistant Manager
MAURICES - Pella, IA & Ankeny, IA
04.2014 - 01.2020
- Greeted and assisted customers, addressing inquiries and resolving complaints
- Utilized strong customer service skills to promote merchandise, store loyalty cards, and credit cards
- Focused on enhancing the overall customer experience
- Led and managed teams, including hiring, training, and evaluations
- Developed and implemented store policies and procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts -
DES MOINES AREA COMMUNITY COLLEGE
08.2016
Skills
- Communication Skills
- Customer Relationship Management
- Problem-Solving
- Time Management
- Teamwork
- Conflict Resolution
- Empathy
- Product Knowledge
- Computer Skills
- Adaptability
- Attention to Detail
- Sales and Upselling
- Technical Skills
- Conflict Management
- Analytical Skills
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Timeline
Messenger Coach/Client Account Manager
Elite Closers - Tanner Chidester
12.2022 - Current
Lead Gen Specialist
Elite Ceos - Tanner Chidester & Chase Hughes
07.2021 - 12.2022
Service Writer
VAN WALL EQUIPMENT - Knoxville, IA
04.2019 - 01.2020
First Assistant Manager
MAURICES - Pella, IA & Ankeny, IA
04.2014 - 01.2020
Associate of Arts -
DES MOINES AREA COMMUNITY COLLEGE
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