Amanda Vasquez

Fort Worth,Texas

Summary

Dedicated customer service professional with 10+ years of experience delivering high-quality client support in fast-paced healthcare and administrative environments. Skilled in managing high-volume phone, email, and scheduling requests while maintaining professionalism, accuracy, and confidentiality. Proven ability to resolve customer concerns efficiently, multitask across digital systems, and provide positive service experiences in both independent and team-based settings. Experienced in remote communication, data management, and customer relationship systems with a strong reputation for reliability, empathy, and problem resolution.

Overview

years of professional experience

Work History

Administrative Specialist / Chiropractic Front‑Desk Assistant

Revive Injury and Rehab

01.2025 - Current

Deliver professional customer support through high-volume inbound calls, appointment coordination, and client inquiries.
Manage scheduling, payments, and documentation while ensuring a seamless customer experience.
Maintain accurate electronic records and confidential information in compliance with privacy standards.
Resolve client concerns promptly while maintaining professionalism and empathy.
Coordinate daily workflow to improve efficiency and minimize wait times.
Coordinated communication between medical staff and patients for efficient service delivery.
Processed patient intake forms and verified insurance information for accuracy.

Front Office Registrar

Eagle Medical Centers

01.2015 - 01.2025

Served as primary point of contact for patients, providing consistent, service-focused communication
Verified customer information, processed documentation, and maintained accurate electronic records.
Managed appointment scheduling and follow-up communications in a fast-paced environment.
Assisted customers with questions, insurance verification, and service navigation.
Supported operational efficiency through organization, multitasking, and attention to detail.
Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Dialog Direct

Fort Worth, Texas

12.2012 - 01.2015

Managed customer complaints, providing effective solutions and support.
Assisted customers with roadside emergencies, providing timely and efficient support.
Coordinated vehicle towing and repair services to ensure prompt response for clients.
Managed communication between stranded motorists and service providers effectively.
Trained new staff on protocols for handling various roadside assistance situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained clear communication with customers during service calls and updates.
Provided 24/7 roadside assistance to customers in various emergency situations.

Education

Coursework Completed -

Tarrant County College

Diploma -

Mansfield High School

Skills

Phone Communication
Email Communication
Chat Communication
Customer Issue Resolution
Appointment Management
Account Management
Data Entry
Documentation Accuracy
CRM Systems
Electronic Records Systems

High-Volume Call Handling
Billing Support
Payment Processing Support
Time Management
Multitasking
Confidential Information Handling
Conflict Resolution
De-escalation
Microsoft Office
Digital Platforms

Timeline