Morgan Chambers

Lake Wales,FL

Skills

Vital Signs (2 years)
Microsoft Excel (3 years)
Computer skills
EMR Systems (3 years)
Communication skills (5 years)
Front desk
Medical office experience
Daycare
Administrative experience
Patient service
Epic (1 year)
CPT Coding (2 years)
Typing
Office experience
EHR systems
Medical Scheduling (3 years)
Medical Records (3 years)
Medical terminology
English
Organizational skills
Customer Service (5 years)
Microsoft Word (4 years)
Patient Care (3 years)
Medical receptionist
Phone etiquette
Computer Operation (3 years)

ICD-10 (3 years)
HIPAA
Insurance Verification (2 years)
Time management
Telephone etiquette
Appointment scheduling
Insurance verification
Scheduling appointments management
Data entry efficiency
Payment collection
Professionalism and ethics
Detail-oriented approach
Effective written and verbal communication
Insurance verification expertise
Conflict resolution strategies
Phone etiquette maintenance
Insurance billing
Active listening
Microsoft Office Suite
Front desk administration
Critical thinking
Data entry
Flexibility and adaptability
Clear communication
Payment processing
Electronic charting

Summary

Dedicated professional with extensive experience in patient care and clinical support within chiropractic environments. Proven ability to leverage strong communication and organizational skills to improve patient experiences and streamline office operations. Well-versed in chiropractic procedures, adept at fostering positive patient interactions, and skilled in managing various administrative tasks. Committed to delivering high-quality support that enhances patient satisfaction and overall clinic efficiency.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved issues which led to results.
Achieved results by completing tasks with accuracy and efficiency.

Work History

hybrid front desk/ Chiropractic assistant

Sterling Medical Group of Central Florida

11.2024 - Current

At Sterling Medical Group, I work as a front desk receptionist and a chiropractor's assistant. I check patients in, and check them out. At check-in, I greet them and inform them of the therapies they will be performing. I have regular communication with attorneys and MRI offices. I fax, and I assist patients with scheduling their MRIs. I fax all specialist referrals and MRI scripts. I am also in regular communication with insurance companies, verifying insurance, providing treatment updates as requested, and the last dates of services. I answer all the office phone calls, return missed calls, and respond to all voicemails. In the absence of the chiropractor's assistant, I fill in and do both front desk and CA work. At checkout, I provide the patient with the next appointment date and time, and wish them a great rest of their day!
Managed patient scheduling, optimizing appointment flow and reducing wait times.
Maintained accurate patient records using electronic health record systems.
Streamlined office procedures to enhance operational efficiency and patient satisfaction.
Answered phones to respond to customer questions, provide information and schedule appointments.
Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Input patient data into the computer system using EHR, and check the information for accuracy.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
Performed electric muscle stimulation, massage, and mechanical traction.
Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.

Medical Receptionist

Bond Clinic P.A

09.2021 - 11.2024

At Bond Clinic P.A., I worked as a medical receptionist. I greeted incoming patients, checked patients in, and checked patients out. At check-in, I collected co-pays and verified insurance. At checkout, I informed the patient of their next appointment date and time, and wished them a great rest of their day. Between patients, I completed tasks including verifying insurance, updating patient charts with medical records, faxing referrals for specialty appointments, requesting medical records, and scheduling all diagnostic screenings and labs. I answered all the phone calls, returned missed phone calls, and all voicemails, I communicated with the M.A.. and doctors as needed.
Managed patient scheduling and appointment confirmations to enhance clinic workflow.
Coordinated insurance verification processes to ensure accurate billing and minimize errors.
Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
Trained new staff on office procedures and software systems to promote team efficiency.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

1 year old teacher

Mommy and Me Little Learners

06.2021 - 08.2021

At Mommy and Me Little Learners, I was a 1-year-old teacher. In the morning, I would come in before the littles and set a plan for the day. We would do morning breakfast clean-up, have a bathroom break, and then do an activity, whether it was sensory, drawing, painting, or a learning activity. After we did a bathroom break, we went outside and had playtime for 30 minutes. After being outside, we went in, did a bathroom break, and started an activity until lunch. Before lunch, we would have a bathroom break, then have lunch. After lunch, we did a bathroom break and got ready for nap time. When nap time was up, we took a bathroom break, and I gave the littles an activity. After this activity, we would go outside for the remainder of the evening with the rest of the group and wait for parents to pick up.
Developed and implemented engaging lesson plans to enhance early childhood learning experiences.
Fostered a positive classroom environment, promoting social and emotional development among students.
Collaborated with parents to track student progress and address individual learning needs effectively.
Evaluated student performance through assessments and adjusted teaching methods accordingly.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Cashier

Southeastern Grocers

03.2020 - 01.2021

At Southeastern Grocers, I worked as a cashier. I greeted customers as they walked in, and when they came to check out, I scanned items in a timely manner to ensure smooth-paced check-out lines. I helped customers who needed assistance with anything and everything. I also performed produce duties. I would work opening and closing shifts. Restocking fruits and vegetables, ensuring all coolers were at correct temperatures.
Processed customer transactions quickly and accurately using point-of-sale systems.
Assisted in training new cashiers on operational procedures and customer service standards.
Managed cash register operations, ensuring proper handling of cash and electronic payments.
Resolved customer inquiries and issues promptly to enhance satisfaction and loyalty.
Collaborated with team members to maintain a clean and organized checkout area.
Monitored inventory levels at the register, alerting management for restocking needs.
Conducted end-of-shift cash balancing to ensure accuracy in financial reporting.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.

Education

High school diploma -

Stepping Stones High School

Tampa, FL

10-2021

Languages

English

Full Professional