Hi, I’m
Jenielle Durkee
Moline,IL
Summary
Detail-oriented and knowledgeable Assistant/Receptionist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational [Language] abilities.
Overview
15
years of professional experience
1
Certification
Work History
Lundgren Family Chiropractic
Chiropractic Assistant
04.2023 - 11.2023
Job overview
- Scheduling, Data Entry, Rooming, Inventory, Incoming and out going calls, Patient care, Medical Records, Billing, Insurance Verification
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
UnityPoint Health
Receptionist
03.2020 - 04.2023
Job overview
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Familia Dental
Front Desk Receptionist
10.2020 - 03.2021
Job overview
- Checking patients in, Answering phones, Running insurance eligibility, Scheduling
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
ORA Orthopedic’s
MRI Scheduler
03.2017 - 05.2020
Job overview
- Scheduling patients for MRI, CT SCAN, EMG, Verifying Insurance, Obtaining insurance Authorizations
- Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
Village Inn Restaurants
Server/ Waitress
08.2008 - 12.2018
Job overview
- Greeting guest, Opening store, Taking orders and serving them, Clearing tables off, Managed cash, check, credit orders, Maintained a clean work area
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Moline Sr High School
High school or equivalent
12.2007
Skills
- Organizational Skills
- Microsoft Outlook
- Receptionist
- Scheduling
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- HIPAA
- Medical Receptionist
- Dental Receptionist
- EMR Systems
- Medical Imaging
- Phone Etiquette
- Patient Care
- Medical Records
- Epic
- Customer service
- Computer skills
- Front desk
- Office experience
- Vital signs (2 years)
- Leadership (7 years)
- ICD-10
- Medical Terminology
- Data Entry
- Call centre (5 years)
- CPT Coding
- Effective Written and Verbal Communication
- Adaptability and Flexibility
- Inventory Control Management
- Chiropractic Techniques Knowledge
- Marketing and Promotion
- Healthcare Compliance Understanding
Certification
CNA, Just needing renewed. It’s been some time but willing to do so.
Timeline
Chiropractic Assistant
Lundgren Family Chiropractic
04.2023 - 11.2023
Front Desk Receptionist
Familia Dental
10.2020 - 03.2021
Receptionist
UnityPoint Health
03.2020 - 04.2023
MRI Scheduler
ORA Orthopedic’s
03.2017 - 05.2020
Server/ Waitress
Village Inn Restaurants
08.2008 - 12.2018
Moline Sr High School
High school or equivalent