Amanda Vaughn
Mattawan
Summary
Accounts Receivable Specialist with a proven track record in accurately processing invoices, resolving discrepancies, and maintaining customer relationships. Expertise in financial management and project coordination drives timely collections and enhances operational efficiency.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Specialist
Continental Linnen Services
Kalamazoo
09.2025 - Current
- Processed customer invoices accurately and efficiently.
- Facilitated timely communication with clients about outstanding payments to expedite collections.
- Utilized accounting software to track and manage accounts receivable.
- Assisted in resolving discrepancies and billing issues promptly.
- Collaborated with team members to support daily accounting operations.
- Reviewed account statements for accuracy and completeness regularly.
- Supported month-end closing procedures by preparing necessary documentation.
- Provided excellent customer service while handling payment inquiries effectively.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Generated, mailed and monitored invoices.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Prepared monthly statements for customers.
- Processed new customer forms to set up accounts in system.
- Monitored customer account details to address non-payments and delayed payments, reducing potential write-offs.
- Maintained organized records of all customer accounts receivable activity.
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Ensured accuracy by meticulously maintaining records of all accounts receivable transactions.
- Negotiated payment plans with delinquent accounts, improving recovery rates and client relationships.
Project Coordinator
Great Lakes West
Mattawan
02.2023 - 09.2025
- Coordinated project timelines to align cross-functional teams and enhance project delivery.
- Managed schedules and resources for multiple projects to optimize workflow and meet deadlines.
- Assisted in developing project plans to meet organizational goals effectively.
- Collaborated with team members to identify potential risks and solutions.
- Supported budget tracking and expense reporting for various projects.
- Conducted regular meetings to monitor project progress and proactively address concerns.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Managed communication channels between various teams involved in the execution of complex projects.
- Served as point-of-contact to support order management, testing and reporting.
Project Coordinator
Ritsema Associates
Kalamazoo
01.2018 - 02.2023
- Coordinated project timelines, aligning tasks and deadlines across teams to enhance collaboration.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Collaborated with senior leadership on strategic planning initiatives, shaping project direction and priorities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Resolved conflicts among team members through creative solutions, fostering a cooperative team environment.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
Office Manager
C&R Construction LLC
Mattawan
03.2010 - 01.2019
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated communication between project managers and subcontractors for project updates.
- Oversaw scheduling of appointments, meetings, and site visits for construction projects.
- Organized and maintained filing systems for contracts, permits, and invoices.
- Developed office policies that streamlined administrative tasks and supported productivity.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Input daily invoices using in-house accounting software to ensure accurate record-keeping.
- Organized company events including holiday parties, team building activities .
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Guided employees in resolving complex problems to foster a collaborative work environment.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance issues with employees, identifying root causes to facilitate constructive solutions.
Education
High School Diploma -
Vicksburg High School
Vicksburg, MI06-2001
Associate of Applied Science - Business
KVCC
KalamazooSkills
- Invoice processing
- Accounts reconciliation
- Payment collection
- Cash application
- Discrepancy resolution
- Accounting software
- Customer relationship management
Timeline
Accounts Receivable Specialist
Continental Linnen Services
09.2025 - Current
Project Coordinator
Great Lakes West
02.2023 - 09.2025
Project Coordinator
Ritsema Associates
01.2018 - 02.2023
Office Manager
C&R Construction LLC
03.2010 - 01.2019
High School Diploma -
Vicksburg High School
Associate of Applied Science - Business
KVCC