AMANDA VILLARREAL
El Paso,TX
Summary
Dynamic and engaging, with a proven track record of enhancing customer satisfaction and streamlining operations at Salt And Honey Catering. Skilled in POS operation and team member support, I excel in fast-paced environments, ensuring service excellence. Demonstrated ability to boost repeat business through effective customer upselling and impeccable service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server / Barista
Salt And Honey Catering
El Paso, TX
08.2024 - Current
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista
Glias
El Paso, TX
11.2023 - 07.2024
- Understand and execute coffee brewing methods according to rules and in a timely manner for opening the store
- Explain the menu to guests and ask questions to understand what they are looking for or might enjoy.
- Deliver exceptional customer service always with a smile
- Open and close the store which includes brewing coffee, calibrate machines, set up tables with decor, put out pastries in display case, set the ambiance and welcome people in. Closing is sweeping, mopping, cleaning machines, washing dishes and setting up for the opener for next day.
- Help BOH with food orders, packaging or putting inventory order away.
Barista
Cafe Con Leche Wichita Falls
El Paso, Texas
03.2022 - 10.2023
- Contract Barista who picks up shifts whenever needed.
- Gained extensive knowledge in manual espresso machines, traditional and non-traditional brewing methods, how to measure the weight of espresso to ensure the viscosty is perfect and creamy and how to identify a tasty shot of espresso based on the color of the crema, the weight, and time it took to extract.
- Learned how to steam milk to produce the desired texture for different specialty drinks like lattes, cappuccinos, flat whites, or cortados.
- Make
Barista
Starbucks
, TX
01.2019 - 09.2023
- Company Overview: Here at Corporate Starbucks, we are pushed to always maintain great customer connections, which has allowed me to become well-spoken in proper etiquette for listening and engaging with guests.
- During training, we were taught the “LATTE” model, which means to listen to the customer, acknowledge them and their needs, take action, and thank them, then finally encourage them to return.
- This job entails responsibilities such as cleaning, restocking our area, washing dishes, cleaning bathrooms, overseeing the lobby, connecting with customers, and, most importantly, making drinks up to standard.
- Consistency is key here at Starbucks and is a skill I can use in any field of work, perfection is my goal in anything I do.
- Operated cash registers to process customer payments.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Shift Supervisor
Poke3
03.2018 - 12.2018
- Learned how to take inventory, make schedules and was responsible for counting contents of the cash drawer before or after each shift
- Being a shift leader at Poke3 really prepared me to work well with others, despite differences in the workplace, but it taught me how to remain professional and leave personal feelings out of the workplace.
- I learned how to be more assertive and encourage the employees on shift to find cleaning or organizing tasks, and I delegated tasks for them as well.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
Some College (No Degree) - Music Education
The University of Texas At El Paso
El Paso, TXSkills
- Team member support
- Table resetting
- Hostess support
- Food inspection
- Daily specials memorization
- Order delivery practices
- POS operation
- Customer service
- Table bussing
- Food safety
- Effective customer upselling
- Wine pairings
- Order accuracy
- Strong work ethic
- Task prioritization
- Service prioritization
- Guest engagement
- Professional appearance
Resumeobjective
To portray my skillset and proficiency within the food industry that I’ve acquired throughout my years of food service.
Certification
- Certified Barista Trainer
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Server / Barista
Salt And Honey Catering
08.2024 - Current
Barista
Glias
11.2023 - 07.2024
Barista
Cafe Con Leche Wichita Falls
03.2022 - 10.2023
Barista
Starbucks
01.2019 - 09.2023
Shift Supervisor
Poke3
03.2018 - 12.2018
Some College (No Degree) - Music Education
The University of Texas At El Paso