Amanda Vogel
West Jordan
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in complaint resolution and effective communication. Proven track record in training my team members and implementing best practices, enhancing customer satisfaction. Skilled in Microsoft Office and adept at problem-solving, I thrive in fast-paced environments, ensuring positive customer experiences and swift issue resolution.
Overview
9
9
years of professional experience
Work History
Escalated Complaints Representative
Wells Fargo
11.2019 - 12.2025
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Online Customer Service Representative
Wells Fargo
08.2016 - 11.2019
- Troubleshot and resolved online issues and concerns.
- Responded to email inquiries within 1 business days to maintain customer satisfaction.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Landmark High School
Spanish Fork, UT05-2007
Skills
- Complaint handling
- Microsoft office
- Complaint investigation
- Policies and procedures adherence
- Verbal and written communication
- Effective communication
- Adaptability and flexibility
- Active listening
- Problem-solving skills
- Complaint resolution
- Issue and complaint resolution
Timeline
Escalated Complaints Representative
Wells Fargo
11.2019 - 12.2025
Online Customer Service Representative
Wells Fargo
08.2016 - 11.2019
High School Diploma -
Landmark High School