AMANDA VYHNANEK
Brookfield,IL
Summary
Dynamic Front Office Manager with a proven track record of enhancing guest experiences and operational efficiency. Leveraged customer service excellence to achieve a 15% increase in guest satisfaction scores. Skillfully managed office operations, resulting in a reduction in administrative errors. Maintained vendor and service provider relationships, leading to a 10% cost savings. Diligently upheld meticulous records, ensuring compliance with industry standards. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
Marriott Oak Brook
10.2023 - Current
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies
- Create weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high-demand periods
- Resolve guest complaints professionally, maintaining positive relationships with customers for future business opportunities
- Supervise and guide new employees, responding quickly to questions to improve their understanding of job responsibilities
- Develop effective communication channels within the team to enhance decision making processes and problem-solving abilities
- Collaborate with housekeeping and maintenance departments to ensure timely room availability and an optimal guest experience.
Lead Night Auditor
Hampton Inn And Suites Bridgeview
01.2021 - 10.2023
- Completed timely end-of-month reconciliations, ensuring accuracy in financial reporting and reducing potential issues
- Streamlined nightly operations for improved efficiency through thorough audits and accurate financial reports
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew
- Increased security measures for guest safety by vigilantly monitoring building access points throughout the evening shift
- Contributed to the development of standard operating procedures, refining night audit processes to improve overall efficiency and effectiveness.
Front Desk Agent
Homewood Suites/ Hilton Garden Inn West Loop
11.2020 - 01.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Developed strong relationships with frequent guests through personalized attention to their preferences.
Front Desk Supervisor
Hilton Oak Lawn
06.2018 - 11.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Education
Bachelor of Science - Graphic Communications
Western Illinois University
Macomb, IL05.2020
Skills
- Proficient in a number of Property Management Systems
- Experience with Customer Relationship Management tools such as Salesforce
- Uses analytical thinking to resolves issues promptly
- Ability to adapt to changing situations and handle unexpected challenges
- Staff Training and Development
- Guest satisfaction monitoring
Timeline
Assistant Front Office Manager
Marriott Oak Brook
10.2023 - Current
Lead Night Auditor
Hampton Inn And Suites Bridgeview
01.2021 - 10.2023
Front Desk Agent
Homewood Suites/ Hilton Garden Inn West Loop
11.2020 - 01.2021
Front Desk Supervisor
Hilton Oak Lawn
06.2018 - 11.2020
Bachelor of Science - Graphic Communications
Western Illinois University
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