Amanda Wagner
Fresno,CA
Summary
Offering strong analytical and communication skills, with readiness to learn and grow in technical support environment. Contributes solid understanding of basic computer operations and software applications that can be quickly expanded through hands-on experience. Ready to use and develop problem-solving abilities and customer service skills in the biomedical field.
Overview
3
3
years of professional experience
Work History
Technical Support Assistant
Fresno City College
07.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Monitored system performance metrics regularly, identifying potential areas for improvement within the technical support department.
- Enhanced team productivity by training new technical support assistants on company policies and procedures.
- Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
- Reduced response times for support tickets by streamlining the troubleshooting process.
- Used ticketing systems to manage and process support actions and requests.
- Supported software installations and updates, ensuring optimal performance for endusers.
Maintenance Crew Member
Walmart
06.2022 - 07.2022
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
Education
Certificate of Electrical Systems Technology 1 - Electrical Systems Technology
Fresno City College
Fresno, CA01-2026
No Degree - Biomedical Engineering
Fresno City College
Fresno, CA01-2026
Skills
- Remote support
- Ticket management
- VPN configuration
- Software installation
- Printer support
- Backup solutions
- Hardware diagnostics
- Mobile device support
Timeline
Technical Support Assistant
Fresno City College
07.2022 - Current
Maintenance Crew Member
Walmart
06.2022 - 07.2022
Certificate of Electrical Systems Technology 1 - Electrical Systems Technology
Fresno City College
No Degree - Biomedical Engineering
Fresno City College
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