Mohamoud Abdilahi
Minneapolis,MN
Summary
Adaptable Technical Support Assistant with a focus on network configuration and security protocols. Known for strong problem-solving skills and a commitment to improving support processes and customer experience.
Overview
6
6
years of professional experience
Work History
Technical Support Assistant
Target
Minneapolis, MN
02.2022 - 01.2026
- Provided technical support to customers, resolving issues with efficiency and accuracy.
- Analyzed customer inquiries to identify trends and improve support processes.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Developed training materials for new team members, fostering a culture of learning.
Help Desk
Acme Technical Services
Minneapolis, MN
01.2020 - 02.2022
- Mentored junior team members and served as a resource for technical knowledge sharing within the Help Desk team.
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
- Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution.
- Assisted in onboarding new student workers by providing comprehensive training in help desk procedures and software tools.
Education
Associate of Science - Information And Communication Technology
Inver Hills
Inver Grove Heights, MN05-2027
Skills
- Remote support
- Ticket management
- VPN configuration
- Software installation
- Network configuration
- Security protocols
- Application support
- Telecommunications
- Email administration
- Backup solutions
- Hardware diagnostics
- Mobile device support
- Patch management
Timeline
Technical Support Assistant
Target
02.2022 - 01.2026
Help Desk
Acme Technical Services
01.2020 - 02.2022
Associate of Science - Information And Communication Technology
Inver Hills