Amanda Wagoner
Stuart,VA
Summary
Dedicated mental health professional with expertise in client advocacy, multicultural competence, and trauma-informed care. Committed to developing individualized treatment plans and ensuring continuity of care for optimal client outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Adult Mental Health Case Manager
Piedmont Community Services
Martinsville, VA
10.2021 - Current
- Developed individualized treatment plans to address client needs and goals.
- Coordinated services with healthcare providers to ensure comprehensive support for clients.
- Facilitated crisis intervention sessions, employing de-escalation techniques to stabilize situations.
- Conducted regular assessments to monitor client progress and adjust care strategies as needed.
- Collaborated with multidisciplinary teams to develop holistic approaches for complex cases.
- Supported clients through transitional periods such as hospital discharges or housing changes ensuring continuity of care.
- Worked with clients to provide resources based on needs.
- Managed caseloads efficiently while maintaining a high level of care quality and attention to detail.
Adult ID/DD Support Coordinator
Piedmont Community Services
Martinsville, VA
01.2020 - 09.2021
- Coordinated client intake processes to streamline service delivery and enhance client experience.
- Developed and maintained comprehensive care plans to address individual client needs effectively.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Implemented training sessions for new staff on best practices in client support coordination.
- Advocated for clients' needs within community resources to optimize access to services.
Mental Health Skill Building Worker
Piedmont Community Services
Patrick County, VA
02.2017 - 09.2020
- Provided patients and family members with education regarding illness, medications, and treatment plans.
- Improved client outcomes by developing comprehensive treatment plans tailored to individual needs.
- Documented all client interactions thoroughly, maintaining accurate records compliant with industry best practices.
- Advocated for clients'' rights and ensured their voices were heard during treatment team meetings, contributing to tailored care plans.
- Maintained up-to-date knowledge of local mental health resources, connecting clients with relevant programs promptly.
Therapeutic Day Treatment Counselor
Piedmont Community Services
Martinsville, VA
08.2016 - 02.2017
- Facilitated therapeutic group sessions to promote emotional and social development in youth.
- Developed individualized treatment plans in collaboration with interdisciplinary team members.
- Monitored client progress, providing insights for adjustments to interventions and strategies.
- Implemented evidence-based practices to enhance client engagement and outcomes.
- Assisted clients in developing effective coping strategies for managing stressors related to mental health challenges.
- Served as an advocate for clients in various settings, including school meetings, court hearings, and medical appointments to ensure their needs were properly addressed.
ACT Team Case Manager
Piedmont Community Services
Martinsville, VA
04.2015 - 08.2016
- Coordinated intake assessments to evaluate client needs and develop tailored service plans.
- Monitored client progress through regular follow-ups and adjusted care strategies as necessary.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients' mental health needs.
- Facilitated access to community resources, enhancing clients' engagement in their treatment plans.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Adult Mental Health Case Manager
Piedmont Community Services
Martinsville, VA
10.2010 - 08.2016
- Coordinated psychiatric evaluations for clients in need, expediting access to appropriate medications or treatments.
- Enhanced communication between clients and healthcare providers through diligent coordination and advocacy.
- Monitored ongoing treatments for medication side effects, worsening of symptoms and therapeutic response.
- Implemented creative problem-solving strategies when faced with complex cases or limited resources.
- Developed strong relationships with community resources, allowing for timely referrals and access to essential services for clients.
- Promoted self-sufficiency among clients by teaching them coping skills and assisting in goal-setting activities.
Special Education Paraprofessional
Henry County Public Schools
Collinsville, VA
08.2004 - 10.2010
- Assisted teachers in implementing individualized education plans for diverse learners.
- Supported students with disabilities in daily classroom activities, fostering engagement and participation.
- Collaborated with educational teams to adapt instructional materials for varied learning styles.
- Monitored student progress and provided feedback to educators on behavioral and academic performance.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Education
Master of Science - Human Services:Marriage And Family Counseling
Liberty University
Lynchburg, VA09-2012
Skills
- Professional boundaries
- Transportation assistance
- Relapse prevention
- Client advocacy
- Family support
- Assessment skills
- Medication management
- Motivational interviewing
- Multicultural competence
- Progress monitoring
- Trauma-informed care
Certification
QMHCM
QDDP
QMHP
Languages
English
Full Professional
Timeline
Adult Mental Health Case Manager
Piedmont Community Services
10.2021 - Current
Adult ID/DD Support Coordinator
Piedmont Community Services
01.2020 - 09.2021
Mental Health Skill Building Worker
Piedmont Community Services
02.2017 - 09.2020
Therapeutic Day Treatment Counselor
Piedmont Community Services
08.2016 - 02.2017
ACT Team Case Manager
Piedmont Community Services
04.2015 - 08.2016
Adult Mental Health Case Manager
Piedmont Community Services
10.2010 - 08.2016
Special Education Paraprofessional
Henry County Public Schools
08.2004 - 10.2010
Master of Science - Human Services:Marriage And Family Counseling
Liberty University