Amanda Walker
West Liberty,WV
Summary
Proven team player with a strong work ethic, demonstrated during my tenure at Chick-fil-A. Excelled in creating positive customer experiences and maintaining high sanitation standards. Skilled in cash handling and problem-solving, I consistently contributed to team efficiency and customer satisfaction, enhancing service quality through attentive service and operational excellence.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Triadelphia, WV
09.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
Sandwich Artist
Subway
Triadelphia, WV
08.2021 - 09.2022
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed closing task, including counting drawers, cleaning, locking up, and properly storing food.
Crew Member
Wendy's
Triadelphia, WV
06.2021 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates, as far as it depended on me, and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Visual Communications Design- Illustration - Visual Arts
West Liberty University
West Liberty, WVSkills
Strong Work Ethic
Team player attitude
Positive demeanor
Professional Appearance
Cash handling proficiency
Order Taking
Additional Information
- I was the President of the Illustration club and the Christian club at Wheeling Park High School during my senior year of highschool.
- I started the Christian club at Wheeling Park High School.
- I was one of twelve finalists in the running for the Weslyan West Virginia Scholar program.
- I received an Incoming Freshman Art Scholarship for West Liberty University.
- I have done volunteer work at Newbridge in the past, most recently on the Coffee team about a year ago.
- I have volunteered at the Ohio County Animal Shelter to paint murals for them.
Timeline
Front of House Employee
Chick-fil-A
09.2022 - Current
Sandwich Artist
Subway
08.2021 - 09.2022
Crew Member
Wendy's
06.2021 - 07.2021
Visual Communications Design- Illustration - Visual Arts
West Liberty University