Amanda Walker
Columbus
Summary
Dedicated Customer Service Professional with over 10 years of experience delivering exceptional support and fostering client relationships. Proficient in managing multiple tasks while maintaining strong organizational skills and attention to detail. Excellent communicator with a proven track record in enhancing customer satisfaction and driving team success through a proactive approach.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
National Church Residences Harmony Trace
11.2021 - Current
- Resolved inquiries by facilitating effective communication between residents, families, and staff.
- Operated multi-line phone system, routing calls and welcoming visitors promptly.
- Ensured confidentiality by implementing secure filing systems and strict privacy policies.
- Strengthened relationships through responsive customer service and effective concern resolution.
- Streamlined document organization by maintaining files and archiving outdated records.
- Managed office supply inventory, ensuring timely orders for operational efficiency.
Help Desk Associate
American Institute for Research
12.2017 - 04.2021
- Resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided remote support via phone and email, enhancing user satisfaction through effective communication.
- Documented troubleshooting steps and solutions in knowledge base for future reference and training.
- Collaborated with IT teams to streamline ticketing processes and improve response times.
Caregiver
None Of The Above
04.2012 - 09.2015
- Provided compassionate care to family member, ensuring physical and emotional well-being.
- Assisted with daily living activities, enhancing family member's quality of life and independence.
- Managed medication schedules, promoting adherence and health stability for family member.
- Coordinated medical appointments, ensuring consistent follow-up and continuity of care.
- Documented health changes, facilitating communication with healthcare providers for better support.
- Created a safe living environment, reducing risks and promoting comfort for family member.
- Maintained a structured routine, fostering a sense of security and normalcy in daily life.
- Developed engaging activities tailored to family member's interests, enhancing mental stimulation and joy.
Cashier
Ohio Mulch
04.2010 - 09.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained store cleanliness and organization for an inviting shopping experience.
- Ensured cash drawer accuracy through diligent monitoring and daily reconciliations.
- Executed accurate and efficient transactions using point-of-sale systems.
- Supported inventory management by restocking shelves and organizing displays.
Cashier
Aquarium Adventure
04.2009 - 10.2009
- Maintained organized checkout area, ensuring a clean and efficient workspace.
- Trained new cashiers on procedures and exemplary customer service practices.
- Assisted customers in identifying needs and providing tailored product solutions.
- Executed cash register operations with high accuracy for various payment methods.
- Resolved customer issues with returns and refunds, enhancing overall satisfaction.
- Stocked and displayed merchandise effectively, contributing to a visually appealing store.
Education
High School Diploma -
St Francis Desales High School
Columbus, OH06.2005
Skills
- Team player
- Dedicated professional
- Solution-oriented thinker
- Proficient in managing multiple responsibilities
- Detail-oriented organization
- Timely attendance
- Energetic attitude
Timeline
Administrative Assistant
National Church Residences Harmony Trace
11.2021 - Current
Help Desk Associate
American Institute for Research
12.2017 - 04.2021
Caregiver
None Of The Above
04.2012 - 09.2015
Cashier
Ohio Mulch
04.2010 - 09.2012
Cashier
Aquarium Adventure
04.2009 - 10.2009
High School Diploma -
St Francis Desales High School
Awards
2024 Ohio Leading Age STAR recipient