Amanda Walker
Milledgeville,GA
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician/Customer Service
DLH Meds by Mail
04.2022 - Current
- Handle inbound and outbound calls and provide pharmacy services for the Department of Veterans Affairs.
- Ensure patient information is correct and current, and update when necessary.
- Fill medications, request refills, and send prescriptions through the mail.
- Utilize Microsoft Outlook, Word, Power Point, and Excel to complete documentation.
- Abide by HIPAA guidelines to protect private and confidential information.
- Call Center - Cheyenne, WY
Certified Pharmacy Technician/Customer Service
CVS Health
Milledgeville, GA
01.2012 - 03.2022
- Verified insurance coverage, performed pharmacy coding, and processed insurance claims.
- Trained new team members and responded to customer inquiries.
- Filled and dispensed prescription medications, verified for accuracy, and ensured patient information was correct.
- Communicated with doctors and nurses, created schedules, and mailed prescriptions.
- Pulled and un-filled return-to-stock prescriptions, checked in orders, and stocked shelves.
- Managed assigned workstation and tasks to support team in providing prompt and timely customer service.
- Answered incoming calls and referred customers to pharmacist for further guidance.
- Utilize best practices to keep client information confidential.
- Retail Pharmacy - Milledgeville, GA
Timeline
Certified Pharmacy Technician/Customer Service
DLH Meds by Mail
04.2022 - Current
Certified Pharmacy Technician/Customer Service
CVS Health
01.2012 - 03.2022