Open To Work
Gaye Spivey
Lady Lake,FL
Work Preference
Summary
U.S. Army veteran that is disciplined, has a strong work ethic and motivated. PTCB certified Pharmacy Technician with 17+ years experience in high-volume retail, hospital pharmacy and specialty compounding pharmacy environments. Strong background in insurance claims, inventory control and building relationships with patients, clinics and physicians. Recognized for accuracy, efficiency and regulatory compliance.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Customer Service Representative/Certified Pharmacy Technician
Wells Pharmacy Network
Ocala, FL
07.2023 - Current
- Collaborate with pharmacy team to enhance workflow efficiency and service quality
- Process 150-200 prescriptions daily while maintaining accuracy and metric standards.
- Reduce prescription backlog by 20-30% through prioritization of urgent and time-sensitive orders.
- Release and correct 50+ held orders weekly preventing dispensing delays and improving turnaround times.
- Maintain average order turnaround time to 24-48 hours in a high volume specialty compounding pharmacy.
Personal Shopper
Instacart
Apex, NC
10.2019 - 05.2022
- Curated personalized shopping lists based on client preferences and dietary restrictions.
- Streamlined order fulfillment process, enhancing efficiency in product selection and delivery coordination.
- Provided exceptional customer service through effective communication and problem-solving during shopping experiences.
Certified Pharmacy Technician
Duke University Hospital/Healthcare Support Staffing Assignment
Durham, NC
03.2019 - 09.2019
- Assisted pharmacists in medication management, enhancing workflow efficiency and patient care.
- Prepared and labeled medications for distribution, maintaining high standards of safety and accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Pharmacy Technician
Walmart
Zebulon, NC
12.2014 - 02.2019
- Processed over 500+ prescriptions daily.
- Resolved insurance claims in a high-volume retail setting.
- Collaborated with physicians' offices to secure medication approvals.
- Managed medication purchasing exceeding over $10,000 daily.
- Dealt with customers' issues to ensure prescriptions were filled and resolved problems with orders.
- Trained new pharmacy technicians on operational procedures and best practices for medication dispensing.
Education
Master of Science - Healthcare Administration
Strayer University
Greensboro, NCBachelor of Science - Business Administration
Eastern Mennonite University
Harrisonburg, VASkills
- Healthcare Product Knowledge
- Relationship Building & Account Support
- High-Volume Performance Environment
- Territory Coordination
- Objection Handling & Problem Resolution
- Inventory and Supply Management
- CRM & Pharmacy Systems
- Follow HIPAA Compliance
Accomplishments
- Has achieved a 99% data entry accuracy rate consistently recognized a top performer. Received bonus from shareholders due to high accuracy and attendance.
- Received praise from pharmacists for being precise and having best accuracy rate.
- Decreased pharmacist correction interventions by 15-20% through pre-submission reviews.
- Served in US. Army
Certification
Pharmacy Technician Certification Board Licensed
Florida and North Carolina Licensed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Wanting to relocate back home to the Raleigh NC area after moving to Florida in 2022. Interested in employment working at a wellness clinic or as a pharmaceutical representative in the anti-aging field since I have experience in specialty compounding with peptides and injectables.
Moving timeline is end of July when current lease expires.
Timeline
Customer Service Representative/Certified Pharmacy Technician
Wells Pharmacy Network
07.2023 - Current
Personal Shopper
Instacart
10.2019 - 05.2022
Certified Pharmacy Technician
Duke University Hospital/Healthcare Support Staffing Assignment
03.2019 - 09.2019
Certified Pharmacy Technician
Walmart
12.2014 - 02.2019
Master of Science - Healthcare Administration
Strayer University
Bachelor of Science - Business Administration
Eastern Mennonite University