Amanda Wallace
Willow Spring,NC
Summary
Dynamic professional with a proven track record in enhancing customer experience and brand consistency, notably at Kohl's. Expert in overstock strategy and team leadership, achieving significant improvements in display effectiveness and sales. Skilled in problem resolution and multitasking, adept at fostering collaborative relationships and educating on product benefits.
Overview
5
5
years of professional experience
Work History
Visual Merchandising Team Lead
Kohl's
08.2022 - Current
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Organized store merchandise racks by size, style, and color.
- Monitored store traffic and customer engagement to determine display effectiveness.
Leasing Specialist
Campus Crossings Raleigh
04.2021 - 07.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Collected, completed, and processed lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Kept meticulous records of correspondence between management and tenants.
Orientation Leader
North Carolina State University
01.2020 - 01.2021
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Sustained collaborative relationships with faculty, staff and administration.
- Provided subject matter expertise to other institutional departments and offices.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Education
Bachelor of Science - Zoology
North Carolina State University
Raleigh, NC05-2024
Skills
- Customer experience enhancement
- Brand consistency
- Overstock management
- Overstock strategy
- Complaint resolution
- Product education
- Critical thinking
- Reading comprehension
- Multitasking and organization
- Problem resolution
Timeline
Visual Merchandising Team Lead
Kohl's
08.2022 - Current
Leasing Specialist
Campus Crossings Raleigh
04.2021 - 07.2022
Orientation Leader
North Carolina State University
01.2020 - 01.2021
Bachelor of Science - Zoology
North Carolina State University
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