Summary
Overview
Work History
Education
Skills
Desirable Traits
References
Timeline
Generic

Amanda Warczak

Jackson,WI

Summary

Detail-oriented, highly motivated, and independent professional, with strong communication, interpersonal, and problem-solving skills. I thrive in fast-paced and dynamic environments, where I can leverage my expertise to ensure accuracy, efficiency, and customer satisfaction. I am dedicated, hardworking, and committed to becoming a dependable and valuable team member.

Overview

17
17
years of professional experience

Work History

SA Business Management Team Lead

Airgas, Inc.
Germantown, WI
07.2021 - Current
  • Responsible for providing support and guidance to Segment Support Teams in areas of Federal Government, Space/Aerospace/Government, Wholesale, Data and Reporting, Rebates, Third-Party and Regulatory Compliance, and Conflict Minerals, to include facilitating the workload, acting as a point of escalation, peer reviewing, and training new associates
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained positive working relationship with fellow staff and management.
  • Motivated staff through positive reinforcement techniques.
  • Monitored team progress and enforced deadlines.
  • Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Support Specialist- Federal Government

Airgas, Inc.
Germantown, WI
11.2019 - 07.2021
  • Responsible for the coordination between account manager, customer and other key individuals within the organization on federal government support related activities to include but not limited to; account receivable issues, billing, tagging, part numbers, and pricing
  • Work with Regional representatives for pricing, maintaining pricing spreadsheets, and completing the government contract rollout process, as well as maintaining federal government reporting sites (SAM.gov, WAWF, PIEE, etc)
  • Reviewing FAR and DFAR requirements and completion of Government Representation and Certification documentation.
  • Maintained accurate records pertaining to past, current, and upcoming government contracts.
  • Created processes for tracking contract milestones and deliverables within established timelines.
  • Advised management team on legal issues related to federal procurement regulations.

Compliance Specialist

Airgas, Inc.
Germantown, WI
05.2017 - 11.2019
  • Preparation of compliance-related documentation with a high degree of accuracy, interaction with key personnel to address business, safety, and compliance-driven information to include Credit Applications, Customer Questionnaires (Vendor, Supplier, Quality/ISO, EHS, Sustainability, Environmental, etc.), Government Representations and Certifications, 889 Telecommunication forms, etc
  • Nationally manage business and safety information provided to and received from customers in third party systems and platforms on Supplier performance (ISNetworld, Avetta, BROWZ, PEC, Veriforce, Ecovadis, Exostar, Ariba, Etc.)
  • Support ongoing efforts to contribute to the administration, coordination, and reporting to support the conflict minerals (Dodd-Frank Act) efforts
  • Created and maintained master certificate of insurance listing, to include the tracking of expiration dates, issue dates and statuses in third party sites, & responsible for submitting the certificate of insurance spreadsheet to Risk Management for annual renewal
  • Work directly with insurance broker to update coverage for customers as requested based on agreed upon terms within the written contact.
  • Created and maintained detailed database of compliance data, activities and actions taken.

Compliance Coordinator

Airgas, Inc.
Germantown, WI
07.2013 - 05.2017
  • Maintain compliance for accounts in third party sites (ISNetworld, Avetta, BROWZ, PEC, etc.),
  • Reviewed accounts and completed Action Item log
  • Created and maintained a master directory by Division/Region/Business Unit of customers for Airgas as listed in Third Party Sites
  • Managed HSE SharePoint site for Third Party Compliance
  • Verify and enter quarterly OSHA Stats into Third Party Sites for each Division/Region/Business Unit
  • Identified opportunities for process improvements related to regulatory requirements.
  • Tracked assignment completion to provide weekly metrics to compliance manager.

Sales Service Representative/EDI Coordinator

Airgas Safety, Inc.
Germantown, WI
03.2011 - 07.2013
  • Correcting and processing EID & IDOC order errors as well as creating an SOP and training additional staff on processes and procedures
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
  • Updated SAP with order specifics and customer details, preferences and billing information.
  • Communicated product features, benefits, pricing information to customers accurately and professionally.

Pharmacy Technician/Lead Pharmacy Technician

CVS Caremark Corporation
Wauwatosa, WI
06.2007 - 03.2011
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Managed filing of prescriptions, both electronically and manually.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Operated cash registers to accept payments from customers.
  • Answered telephones to respond to questions or requests.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Education

Associate of Arts with a concentration in Business Fundamentals -

University of Phoenix
04.2025

Pharmacy Technician Program -

MATC
06.2007

Skills

  • Microsoft Software (Word, Excel, PowerPoint)
  • Google G-Suite platform (Docs, Sheets, Slides, Forms, Drive, Sites, Groups)
  • Smartsheets
  • SAP
  • Airgas Elevate Leadership Program & Mentoring Circle Program
  • Document Management Systems (Adobe, AbbyFine, DocuSign)
  • Familiarity with ISO certification, EHS related documentation, OSHA incident rates and EMR
  • Red Cross CPR, AED, & First Aid certified to provide care in an emergency situation
  • Certificates of insurance, additional coverages, broker relationships
  • Client Support

Desirable Traits

  • Able to multitask and seamlessly switch between projects to address items with a more urgent deadline
  • Organized with strong attention to detail
  • Exceptional communication skills with a unique ability to work easily with a multitude of personalities
  • Proactive, always looking for ways to make things run more efficiently
  • Experienced in reviewing resumes, conducting interviews, onboarding and new hire training
  • Quick learner and always up for a challenge
  • Extensive customer service background including working with distraught customers, both internal and external, to de-escalate situations and find resolutions

References

References available upon request.

Timeline

SA Business Management Team Lead

Airgas, Inc.
07.2021 - Current

Support Specialist- Federal Government

Airgas, Inc.
11.2019 - 07.2021

Compliance Specialist

Airgas, Inc.
05.2017 - 11.2019

Compliance Coordinator

Airgas, Inc.
07.2013 - 05.2017

Sales Service Representative/EDI Coordinator

Airgas Safety, Inc.
03.2011 - 07.2013

Pharmacy Technician/Lead Pharmacy Technician

CVS Caremark Corporation
06.2007 - 03.2011

Associate of Arts with a concentration in Business Fundamentals -

University of Phoenix

Pharmacy Technician Program -

MATC

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