Amanda Watkins
Monticello,MS
Summary
Experienced Neurology Manager skilled in staff scheduling, compliance oversight, and patient engagement. Led initiatives to implement procedures that enhance clinic workflow and operational efficiency. Focused on improving patient care through effective team training and collaboration. Committed to ensuring adherence to healthcare regulations while driving patient engagement and satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Neurology Manager
Hattiesburg Clinic
Hattiesburg, Mississippi
10.2025 - Current
- Streamlined daily operations to enhance clinic workflow efficiency.
- Coordinated staff schedules to enhance patient care delivery and service availability.
- Implemented new procedures to boost administrative efficiency.
- Trained new employees on clinic policies and procedures to ensure compliance and operational readiness.
- Assisted in maintaining compliance with healthcare regulations and standards.
- Oversaw inventory management for medical supplies and equipment.
- Supported the development of patient engagement initiatives within the clinic.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Compiled monthly reports for senior management detailing operational performance metrics and insights.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Clinic Manager/MT Coordinator
South Central Regional Medical Center
Laurel, Mississippi
09.2023 - 02.2026
- Managed daily clinic operations and staff scheduling for efficient workflow.
- Implemented clinic policies to enhance patient care and operational efficiency.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Monitored compliance with health regulations and safety standards in the clinic.
- Trained new staff on clinic protocols and customer service standards.
- Oversaw inventory management and ensured availability of medical supplies.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Facilitated team meetings to discuss performance and patient feedback.
- Resolved customer complaints by following up on issues and taking corrective action.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
Hematology Team Lead
Merit Health Wesley
Hattiesburg, Mississippi
07.2022 - 11.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Performed routine maintenance and repair on equipment to ensure operational efficiency.
Medical Laboratory Technician
Covington County Hospital
Collins, MS
07.2013 - 06.2020
- Conducted laboratory tests on patient samples to assist in diagnosis.
- Operated and maintained laboratory equipment for accurate results.
- Prepared specimens for analysis and performed quality control checks.
- Documented test results and maintained accurate laboratory records.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Processed specimens using automated analyzers according to standard operating procedures.
- Conducted microscopic examinations of body fluids such as urine or blood samples.
- Verified patient information and collected specimens according to established protocols.
- Ensured compliance with safety standards and regulations in the laboratory.
- Trained new staff on laboratory protocols and safety procedures.
- Assisted in developing new testing procedures to enhance efficiency.
- Performed routine maintenance and troubleshooting on laboratory instruments.
Lab Manager
Jackson Healthcare For Women
Flowood, Mississippi
05.2011 - 06.2013
- Managed daily lab operations ensuring compliance with health regulations.
- Supervised and trained lab staff on safety protocols and procedures.
- Maintained laboratory equipment to ensure optimal performance and safety.
- Coordinated inventory management for lab supplies and reagents.
- Implemented quality control measures to uphold testing accuracy standards.
- Developed and updated standard operating procedures for laboratory processes.
- Collaborated with healthcare providers to streamline testing workflows.
- Developed standard operating procedures for laboratory personnel to ensure compliance with safety regulations.
- Provided technical support to laboratory staff and students in the use of equipment and techniques.
- Ensured that all laboratory personnel were properly trained in laboratory safety protocols prior to conducting experiments or handling hazardous materials.
- Scheduled regular meetings between members of the lab team to review progress on ongoing projects.
- Monitored the storage areas for proper labeling of chemicals and equipment according to safety standards.
- Conferred with scientists regularly to understand and meet specific needs.
- Investigated any potential hazards present within the workspace and took corrective action as necessary.
- Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
Medical Laboratory Technician
Magee General Hospital
Magee, Mississippi
12.2008 - 05.2011
- Conducted laboratory tests on patient samples to assist in diagnosis.
- Operated and maintained laboratory equipment for accurate results.
- Verified patient information and collected specimens according to established protocols.
- Documented test results and maintained accurate laboratory records.
- Collaborated with healthcare teams to discuss patient test results and procedures.
- Assisted in developing new testing procedures to enhance efficiency.
- Trained new staff on laboratory protocols and safety procedures.
Education
Bachelor of Science - Health Administration
University of Mississippi Medical Center
Jackson, MS05-2021
Associate of Applied Science - Medical Lab Science
Copiah Lincoln Community College
Wesson, MS12-2008
Bachelor of Arts - General Studies
Copiah Lincoln Community College
Wesson, MS05-2006
Skills
- Healthcare regulations
- Compliance oversight
- Quality assurance
- Operations management
- Staff scheduling
- Inventory management
- Patient engagement
- Performance monitoring
- Project planning
- Strategic planning
- Policy implementation
- Budget oversight
- Contract negotiation
- Data analysis
- Staff training
- Coaching and mentoring
- Team leadership
- Team management
- Workload distribution
- Recruiting and interviewing
- Communication skills
- Verbal communication
- Relationship building
- Cross-functional collaboration
- Problem solving
- Complex problem-solving
- Decision-making
- Goal setting
- Time management
- Documentation and reporting
- Administrative procedures
- Safety procedures
- Performance evaluations
- Team collaboration
Certification
- American Medical Technology
Accomplishments
- Employee of the Quarter 2017, Employee of the Year 2018
Affiliations
Alzheimers/Memory Research Team and supervisor of Ambulatory Infusion Center
Timeline
Neurology Manager
Hattiesburg Clinic
10.2025 - Current
Clinic Manager/MT Coordinator
South Central Regional Medical Center
09.2023 - 02.2026
Hematology Team Lead
Merit Health Wesley
07.2022 - 11.2024
Medical Laboratory Technician
Covington County Hospital
07.2013 - 06.2020
Lab Manager
Jackson Healthcare For Women
05.2011 - 06.2013
Medical Laboratory Technician
Magee General Hospital
12.2008 - 05.2011
Bachelor of Science - Health Administration
University of Mississippi Medical Center
Associate of Applied Science - Medical Lab Science
Copiah Lincoln Community College
Bachelor of Arts - General Studies
Copiah Lincoln Community College