Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Amanda Watson

Killeen

Summary

Dedicated team player with a proven ability to fill in for colleagues as needed. Attended GM and estimator training in Chicago, gaining valuable skills. Effectively managed sublet operations and supported safety initiatives. Received a bronze star nomination for exemplary leadership and commitment to quality vehicle delivery.

Overview

3
3
years of professional experience

Work History

Estimator

Gerber Collision
Killeen
01.2025 - Current
  • Generated $2.1 million in sales with $4.4 million store revenue and 45.4% gross profit.
  • Streamlined shop operations to enhance workflow efficiency and customer service quality.
  • Facilitated effective communication with customers during repair processes to improve satisfaction.
  • Oversaw management of Geico, USAA, and additional DRP programs to strengthen partnerships.

Parts Manager

Gerber Collision
Killeen
04.2023 - 12.2025
  • Conducted procurement travel for essential vehicle parts, ensuring timely service delivery.
  • Tracked parts ETA and coordinated with vendors to minimize repair delays.
  • Collaborated with estimators and technicians to streamline repair processes.
  • Reduced parts credits from 20,000 to 5,000 through strategic management initiatives.
  • Assisted four estimators in sourcing cost-effective parts for budget optimization.

Customer Service Representative

Gerber Collision
Killeen
02.2023 - 03.2023
  • Coordinated customer appointments and managed front-desk operations effectively.
  • Responded to incoming calls and resolved customer inquiries promptly.
  • Supported accounts receivable processes and executed administrative tasks efficiently.

Education

Associate - Business Education

Bryant & Stratton College
Buffalo, NY

Skills

  • Customer service excellence
  • Team leadership and collaboration
  • Sales and client relations
  • Automotive estimating
  • Parts and inventory management
  • Organization and multitasking
  • Insurance communication
  • Operational support
  • Role flexibility and coverage

Awards

Bronze Award Boyd WOW star, 2025

Timeline

Estimator

Gerber Collision
01.2025 - Current

Parts Manager

Gerber Collision
04.2023 - 12.2025

Customer Service Representative

Gerber Collision
02.2023 - 03.2023

Associate - Business Education

Bryant & Stratton College
Amanda Watson