Amanda Weatherspoon
Lewisville,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Medicare Customer Service Representative
Aetna, CVS Health
05.2023 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Money Center/Deli/Personal Shopper/Stocking Associate
Wal-Mart Supercenter
08.2013 - Current
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Licensed Insurance Agent
GEICO, Government Employees Insurance
06.2019 - 10.2022
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Academic and Behavior Interventionist
Lewisville Independent School District
11.2018 - 03.2019
- Gathered, organized and analyzed data on student needs and progress.
- Collaborated with teachers to assess needs, set objectives and discuss strategies.
- Assessed and documented student progress with established goals.
- Utilized diverse approaches in teaching, technology and behavior modification.
- Liaised with teachers and doctors to maintain cohesive collaboration regarding child's goals and challenges.
Secretary to the Area Coordinator
University Of Louisiana At Lafayette Housing
11.2015 - 05.2018
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Mentor Teacher
WWP Ministries
01.2009 - 08.2012
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
Education
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Lafayette, LA05.2018
Minor - Creative Writing
University of Louisiana At Lafayette
Lafayette, LA05.2018
Skills
- Customer Service Orientation
- Record Keeping
- Product Knowledge
- Critical Thinking
- Conflict Resolution
- Team Collaboration
- Medicare Knowledge
- Data Entry Proficiency
- Customer Retention
- Interpersonal Skills
- Computer Literacy
- Multitasking Abilities
Timeline
Medicare Customer Service Representative
Aetna, CVS Health
05.2023 - Current
Licensed Insurance Agent
GEICO, Government Employees Insurance
06.2019 - 10.2022
Academic and Behavior Interventionist
Lewisville Independent School District
11.2018 - 03.2019
Secretary to the Area Coordinator
University Of Louisiana At Lafayette Housing
11.2015 - 05.2018
Cashier/Money Center/Deli/Personal Shopper/Stocking Associate
Wal-Mart Supercenter
08.2013 - Current
Mentor Teacher
WWP Ministries
01.2009 - 08.2012
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Minor - Creative Writing
University of Louisiana At Lafayette