Highly motivated and self-driven professional, with over 10 years of past mortgage experience. Great communication skills as well as providing excellent service to our salon clients & business professionals.
Overview
22
22
years of professional experience
Work History
Financial Services Representative
Centex Citizens Credit Union
Ennis, TX
06.2024 - Current
Reviewed loan applications for accuracy and completeness, ensuring compliance with regulations.
Performed regular portfolio reviews to uphold adherence to internal procedures.
Analyzed financial statements and credit reports to evaluate borrower creditworthiness.
Negotiated loan terms with borrowers, finalizing contracts efficiently.
Prepared detailed reports summarizing loan activity for management review.
Provided pre-approval letters to qualified applicants promptly.
Advised customers on financing options tailored to their needs.
Counseled clients on budgeting techniques to enhance debt management.
Transaction Coordinator/ Loan Officer Assistant
GUILD MORTGAGE COMPANY LLC
ENNIS, USA
07.2017 - 11.2023
Managed pipeline for two loan officers, ensuring timely processing of all orders.
Reviewed paystubs, W-2s, and bank statements for accuracy and completeness.
Scrubbed files for missing items from needs list to maintain compliance.
Entered invoices into Concur and BDAP accounts for efficient payment processing.
Processed Speedpay payments to expedite customer transactions.
Handled customer service calls to address inquiries and resolve issues promptly.
Ordered Fraud Guard and conducted thorough reviews for risk management.
Maintained knowledge of all Guild systems, including Loan Hub, AIQ, and My Mortgage.
Office Manager
SIENA MASSAGE
FRISCO, USA
10.2014 - 04.2017
Manager 25 therapist & 4 front desk clerks.
Prepare front desk & therapist schedules for 2 offices.
Handle all customer service calls, issues, payment schedules & returns.
Oversee all office supply orders.
Scheduling of all employee breaks, vacations, & rescheduling.
Scheduling office parties & events.
Marketing to clients, putting together large party events.
On call during days off to help with problems & provide resolutions.
Loan Processor
DHI MORTGAGE
01.2004 - 01.2007
Provided excellent customer service to our borrowers, loan officers, vendors & team.
Sent disclosures on new files received from loan officers & ordered all verifications, appraisal, title, etc.
Running Automated underwriting with DU & LP for Conventional, FHA & VA loans.
Worked up files and submitted to underwriting, worked on getting, receiving & clearing underwriting conditions.
Submitted files to closing department once files was cleared through underwriting & followed file through to closing reviewing final HUDS.
Scheduling closing times & dates along with confirming final numbers with parties.