AMANDA WEEMS
Brooklyn,NY
Summary
Efficient professional with several years of experience in hospitality and customer service settings. Resourceful and known for high productivity and efficient task completion. Skilled in customer service management, ability to pick up knowledge quickly as well as conflict resolution. Excels in communication, adaptability, and problem-solving to ensure seamless operations and enhanced guest satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Compass Group
05.2022 - Current
- Responsible for providing training and creating work schedules
- Evaluates the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance
- Prepares production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety
- Acts as the contact person for employees with complaints or requests for time off
- May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization
- Assisted with price point marketing within the establishment.
Supervisor
Kohl's
03.2013 - 01.2022
- Managed and assisted in associates scheduling
- Worked with and maintained standards of companies vendors
- Operated all store operations such as Pos systems and ship from store
- Constructed visual store display with compliance of communication book
- Supervise staff of up to 25 associates
- Oversaw inventory and stockroom.
Office/Mailroom Clerk
Mailroom at St. John's University
01.2010 - 01.2011
- Performed data entry activities
- Ensure delivery of outgoing mails to courier or post office; maintained record mail
- Assist in filing and archiving documents.
Education
LaGuardia Community College
Queens, NY01.2015
Kingsborough Community College
Brooklyn, NY01.2013
St. John's University
Queens, NY01.2011
Skills
- Troubleshooting capabilities
- Critical thinking
- Communication skills
- Staff Supervision
- Performance Evaluation
- Workplace Safety
- Task Delegation
- Point of sale systems
- Employee Scheduling
- Guest Relations
- POS system operations
- Training and coaching
- Team Oversight
- Complaint Handling
- Health Code Compliance
- Hygiene standards
- Pricing and Signage Updates
- Floor set design
- Stock Rotation
- Store maintenance
- Vendor Relations
Area Of Expertise
Success in troubleshooting capabilities with ability to catch common mistakes that were previously unseen to the untrained eye and provide digestible feedback to team members to increase retention. Impeccable ability to lead large-scale employees using critical thinking to solve issues in the work environment. Possesses communication skills, with a focus on safe working environment.
Volunteer Experience
Kingsbrook Jewish Medical Center, WORK, 2013, 2013, Enter patient's viral signs in database, Filed medical record, Service Patient immediate needs, Transported medical documents, Order and manage medical supplies
Certification
- Food hander Licenses 09/2022
- ServSafe Certification 08/2022
Timeline
Front of House Supervisor
Compass Group
05.2022 - Current
Supervisor
Kohl's
03.2013 - 01.2022
Office/Mailroom Clerk
Mailroom at St. John's University
01.2010 - 01.2011
LaGuardia Community College
Kingsborough Community College
St. John's University
- Food hander Licenses 09/2022
- ServSafe Certification 08/2022
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