Amanda White

• Managed all projects within the LMCU organization, in Michigan and Florida.
• Projects varied in size, from simple team relocations to partial and entire building renovations, to ground-up new branches.
• Stakeholders include construction vendors, design teams, furniture vendors, IT, security, maintenance, facilities, data, electricians, accounting, and project management team within LMCU.
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Created a new 'Project Committee' at the Leadership level to allow departments to have a voice in the projects, ensuring the needs of each department are being met within each project.
• Created a system for submitting change orders for any unexpected variances from the original plan.
• Hold weekly sprint meetings for all internal parties, and bi-weekly meetings for external vendor partners. Meetings would increase in cadence as the project neared completion.

• Grew extended stay occupancy by 18% in the second quarter.
• Created and implemented a hotel sales lead program for hotel staff.
• Signed the largest room night commitment in hotel history in February 2007 for the upcoming year.
• Proactively prospected and sold for the Grand Rapids region.
• Created a Sales Training Course for Western Michigan Sales Managers.

• Voted "Manager of the Quarter" in May 2004
• Detailed and planned events of all market segments ranging from 10 -10,000 attendees
• Managed banquet department (approximately 55 banquet servers, 12 setup employees and 3 bartenders)
• Proactively prospected, qualified and closed business for a group-based hotel with 274 rooms and 52,000 square

feet of meeting space

• (Four positions through promotion.)
• Created banquet event orders, contracts, and proposals in the Delphi System (Hotel total revenue: $8.3 million, $5.4 million in rooms, $2.9 million in food and beverage).
• Answered questions and concerns from clients, gave tours to prospective clients, and distributed resort collateral to various clients and companies.
• Created and sent sales and catering contracts to corporate and social event contacts.

Accounts Receivable

• Approved/declined group's direct bill applications.
• Resolved guest's billing concerns and disputes.

Group Rooms Coordinator

• Assisted Revenue Manager in ensuring maximization of room revenue.
• Liaison between sales and front desk staff.