Amanda Whitson
Bowling Green,KY
Summary
Motivated individual possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Firstsource Solutions
05.2021 - 10.2024
- Tracked key performance metrics for teams in member services, provider services, and utilization management.
- Managed daily operations, including schedule adherence, assigning tasks, monitoring progress, and maintaining accurate records for each agent.
- Created engaging materials, such as job aids and PowerPoint presentations.
- Provided coaching and development goals to team members to enhance performance and achieve organizational goals.
Administrative Assistant
Big Red Tax Service
Bowling Green, KY
12.2020 - 05.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information, scheduling appointments or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel.
Restaurant Server
Hilton Pensacola Beach
Pensacola , FL
03.2017 - 11.2020
- Greeted customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Education
CCA Medical Billing And Coding
University of West Florida, Ed2Go
Pensacola, FL04-2021
Some College (No Degree) - Business Administration And Management
Western Kentucky University
Bowling Green, KYSkills
- Leadership
- Performance Metric Tracking
- Employee Development
- Work Planning and Prioritization
- CRM software
- Microsoft Office Suite and Excel
- Content creation
- Canva design
- Strong verbal and written communication
- Effective at identifying issues and implementing solutions for efficiency
Timeline
Operations Supervisor
Firstsource Solutions
05.2021 - 10.2024
Administrative Assistant
Big Red Tax Service
12.2020 - 05.2021
Restaurant Server
Hilton Pensacola Beach
03.2017 - 11.2020
CCA Medical Billing And Coding
University of West Florida, Ed2Go
Some College (No Degree) - Business Administration And Management
Western Kentucky University
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