Motivated team member offering extensive experience in healthcare industry with strong track record in demanding sales in varied leadership positions. Enthusiastic, results-oriented and passion for cultivating relationships leading to business success. Committed to holding highest ethical standard and providing motivating team management environment. Adds value to organizations in need of multi-tasking abilities, innovative problem-solving and an upbeat-positive attitude.
Hi, I’m
Amanda Wildes
Seven Valleys,PA
Summary
Overview
22
years of professional experience
Work History
Open Systems Healthcare-Help at HomeYork , PA
Customer Service Representative & Care Supervisor
03.2022 - 10.2024
Job overview
- Recognized as a top performing during company merger, maintaining highest customer satisfaction and lead generation.
- Selected as “Super User”, I assisted in training development, then effectively led team members through the transition to a new system, all while managing my own caseload/job duties.
- Met with patients to create POC and provide continued support/supervision with requested PAS while assuring adherence to PA waiver expectations.
- Answered inbound calls, chats and emails in high volume, fast paced setting.
- Maintained accurate, HIPPA compliant documentation.
- Verified insurance for MCO authorization to submit financial clearance of patient accounts.
- Created reports showing profit margins, utilization and various other metrics related to Home Healthcare using HHA and MS Office to assist.
Red lion ChiropracticRed Lion, PA
Treatment Specialist
10.2021 - 04.2022
Job overview
- Tracked and reported clients' progress for proper ongoing Rx.
- Developed trusting rapport with patients to facilitate smooth, quality care.
- Applied heat, ultrasound, I.F and other Treatments following Doctors Rx.
- Maintained accurate records of services provided and submitted timely reports to funding sources.
Your HomeRed Lion And Philadelphia , PA
Hospice and Palliative Homecare Management
05.2005 - 12.2021
Job overview
- Recruited well-qualified candidates to offer clients unparalleled care.
- Recognized as an inspiring leader making staff feel valued and heard using empathetic communication and de-escalating techniques.
- Assisted with Medicaid Waiver approval and assured clients had information to make informed decisions while providing them resources using my community outreach experience often reaching out to past community contacts.
- Managed performance and schedules of staff.
Various Agencies Owings Mills, MD
Homecare Hospice CNA
04.2003 - 12.2008
Job overview
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Gathered numerous referrals, increasing sales by cultivating relationships with clients and in the community.
- Safeguarded patient privacy with adherence to HIPAA protocols.
- Provided companionate direct patient care for elderly, ill, physical and intellectually disabled.
Education
Residential Assisted Living Academy Phoenix , AZ
Residential Assisted Living Specialist
2021
University Overview
BUCKS COUNTY AREA VOCATIONAL TECHNICAL SCHFairless Hills, PA
CNA from Nursing Assistance
University Overview
Bucks County Community CollegeNewtown, PA
Associate of Arts from Business Administration And Management
University Overview
Skills
- Leadership & Team management
- Recruitment Strategies
- Microsoft Office & Report generation
- Customer Relations (CRM)
- Sales & Lead Generation
- HIPPA/PHI regulations knowledge
- Conflict resolution Tactics
- Empathetic interpersonal skills
- Medical Terminology Knowledge
- Business development understanding
- Care plan management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Timeline
Customer Service Representative & Care Supervisor
Open Systems Healthcare-Help at Home
03.2022 - 10.2024
Treatment Specialist
Red lion Chiropractic
10.2021 - 04.2022
Hospice and Palliative Homecare Management
Your Home
05.2005 - 12.2021
Homecare Hospice CNA
Various Agencies
04.2003 - 12.2008
Residential Assisted Living Academy
Residential Assisted Living Specialist
BUCKS COUNTY AREA VOCATIONAL TECHNICAL SCH
CNA from Nursing Assistance
Bucks County Community College
Associate of Arts from Business Administration And Management
Hobbies/About Me
Hobbies/About Me
- Entertaining-Party/Event planning
- Kayaking, Hiking and Camping
- Crafts
- I live by :"Reflect what you desire, become what you respect, mirror what you admire " -D.S
- My mission: I want to inspire others to be more than they thought they could be.
Other Certifications and Experiences
Other Certifications and Experiences
- AED, CPR, CNA, RAL certifications
- Attended professional development in business & leadership seminars
- Volunteered BBBS, Meals on Wheels & local Senior Center
- Organized Community events and food drives
Hobbies & Interest
Hobbies & Interest
- Loves Event planning and hosting such for friends, family, workplace and community members
- Finds peace Kayaking, Hiking & Camping
- Enjoys Interior design & Crafts
______________________________
My mission: I want to inspire others to be more than they thought they could be.
Lives by :"Reflect what you desire, become what you respect, mirror what you admire " -D.S
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