Shaquille McKnight
Philadelphia,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Open Systems Healthcare/Help At Home
04.2018 - Current
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
Medical Receptionist
Trinity Health
01.2021 - 10.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic and health history to keep information current.
Customer Service Associate
CEC Entertainment
12.2014 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting reservations, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to find appropriate solutions.
- Inventory
Childcare Provider
Angelique Cupit/ Micheal Pender
09.2012 - 06.2013
- Liaised with parents and guardians to discuss child progress.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Worked with children to develop good cognitive, physical and language skills.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Logged information regarding naps, feedings, and any medications administered.
Education
Surgical Tech
Star Career Academy
Philadelphia, PA12-2016
Diploma - General Studies
Hope Charter School
Philadelphia Pa06.2013
Skills
- Accurate Documenting
- Laptop and Tablet Operation
- Issue and Complaint Resolution
- Organization and Time Management
- Patient care
- Disability awareness
- Multitasking and organization
- Client support
Certification
- DCA - Direct Care Aide
Timeline
Medical Receptionist
Trinity Health
01.2021 - 10.2021
Direct Support Professional
Open Systems Healthcare/Help At Home
04.2018 - Current
Customer Service Associate
CEC Entertainment
12.2014 - 06.2019
Childcare Provider
Angelique Cupit/ Micheal Pender
09.2012 - 06.2013
- DCA - Direct Care Aide
Surgical Tech
Star Career Academy
Diploma - General Studies
Hope Charter School
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