Amanda Williams
Staten Island,NY
Summary
Healthcare operations and program coordination professional with 10+ years of experience supporting hospital and public-sector programs through administrative oversight, workflow coordination, compliance monitoring, and cross-department collaboration. Proven ability to manage complex workloads, coordinate multidisciplinary teams, track operational performance, and support quality improvement initiatives in regulated healthcare environments. Experienced in documentation management, reporting, and process improvement to support efficient operations and high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Case Manager (Operations Coordination)
Women In Need (WIN)
01.2025 - Current
- Coordinate 60 active cases simultaneously, managing workflow, documentation, and service delivery across multidisciplinary teams.
- Collaborate with healthcare providers, housing partners, and community agencies to ensure timely service coordination and program compliance.
- Track milestones, monitor deadlines, and maintain detailed documentation supporting audits, reporting, and compliance reviews.
- Prepare case summaries, reports, and operational updates for leadership and case conferences.
- Identify operational barriers or service delays and escalate issues with recommended corrective actions.
- Maintain centralized records and data tracking systems supporting performance monitoring and program outcomes.
Case Manager
Acacia Network
09.2023 - 01.2025
- Coordinated services across multiple agencies supporting city- and state-funded programs.
- Developed structured plans with defined timelines, deliverables, and progress tracking.
- Facilitated meetings with service providers and stakeholders to review progress and resolve service gaps.
- Ensured accurate documentation and adherence to regulatory, contractual, and funding requirements.
- Supported program reporting efforts used to monitor operational performance and service outcomes.
Practice Office Associate (Medical Office Operations)
Northwell Health
09.2014 - 09.2023
- Coordinated daily front-office operations for a high-volume medical practice, supporting patient check-in, scheduling, and administrative workflow.
- Maintained accurate patient information within electronic health record systems (ePACES, Soarian) while ensuring compliance with HIPAA and internal documentation standards.
- Verified patient demographics, insurance coverage, and referrals while supporting authorization and eligibility verification processes.
- Assisted with appointment scheduling, patient communication, and call routing, ensuring timely coordination between patients, providers, and clinical staff.
- Conducted data quality reviews and chart audits to maintain accurate patient records and support billing and compliance processes.
- Generated administrative and operational reports to assist leadership with workflow monitoring and practice operations.
- Collaborated with clinical, administrative, and IT teams to resolve documentation discrepancies and improve office workflows.
Education
Medical Assisting
Mandl College of Allied Health
Manhattan, NYSkills
- Healthcare Operations Coordination
- Administrative & Staff Workflow Oversight
- Policy & Regulatory Compliance (HIPAA)
- Operational Reporting & Documentation
- Process Improvement & Quality Assurance
- Risk Identification & Issue Resolution
- Performance Monitoring & Data Tracking
- Microsoft Excel Word PowerPoint Outlook
- EHR Systems: ePACES, Soarian, Epic
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Operational Reporting & Documentation System
- Staff education and training
Accomplishments
- Achieved 42 successful client placements into permanent housing within just one year by coordinating multidisciplinary services, tracking progress toward housing goals, and removing barriers impacting client stability.
Timeline
Case Manager (Operations Coordination)
Women In Need (WIN)
01.2025 - Current
Case Manager
Acacia Network
09.2023 - 01.2025
Practice Office Associate (Medical Office Operations)
Northwell Health
09.2014 - 09.2023
Medical Assisting
Mandl College of Allied Health