Orthopaedic Clinic Coordinator / Clinical Operations Specialist
Jennifer Kramer
University of Michigan, Michigan Medicine MedSport
Ann Arbor,MI
23
years of professional experience
1
Certification
Healthcare operations professional supporting complex orthopaedic and clinical environments through workflow coordination, Epic template review, staff onboarding, and issue resolution. Known for organizing information across physicians, clinical staff, and administrative teams to improve documentation, consistency, and day-to-day efficiency while balancing multiple priorities in a fast-paced setting.
Work History
Orthopaedic Clinic Coordinator / Clinical Operations Specialist
11 Years 10 Months- Daily clinical and administrative workflows within a high-volume orthopaedic practice, supporting physicians, physician assistants, athletic trainers, clinical staff, and administrative teams.
- Served as a resource for workflow questions, troubleshooting, and operational problem-solving, enhancing accurate documentation and fostering efficient clinical processes.
- Collaborate with an orthopaedic surgeon to regularly review and refine Epic visit note templates, improving the collection and organization of relevant patient information during clinical encounters.
- Assisted in identifying workflow challenges and implementing solutions that increased consistency, streamlined operations, and enhanced user experience.
- Support onboarding and training of new team medical assistants and athletic trainers, providing guidance on clinical workflows, documentation expectations, and processes.
- Project management - ongoing workflow assistance to physician assistants and colleagues, helping resolve questions and adapt to system updates and process changes.
- Research initiatives assigned by physicians, including project management, clinical data collection, and patient-reported outcome survey processes.
- Coordinated referrals, diagnostic imaging orders, and follow-up activities while ensuring effective communication with internal departments and external healthcare partners.
- Manage sensitive patient, workers' compensation, disability, and documentation with discretion and attention to accuracy.
- Balance multiple priorities in a fast-paced environment while exercising independent judgment, resolving operational issues, and maintaining effective communication across teams.
- Build and foster strong patient and provider professional relationships across the organization.
- Maintained clinical and administrative responsibilities while working remotely and in a hybrid environment. maintaining clinical and administrative responsibilities in a remote environment.
Work Strategies Specialist
4 Years- Collaborated with managers, employees, healthcare providers, and operational leaders to address workplace health concerns and facilitate return-to-work programs.
- Conducted ergonomic assessments and provided recommendations that improved workplace safety and operational effectiveness.
- Implemented injury prevention and workplace wellness initiatives, enhancing employee well-being in large industrial environment.
- Identified potential safety risks and participated in workplace assessments to support continuous improvement initiatives.
- Managed employee health database accounts to ensure accurate record-keeping.
- Education and training programs focused on injury prevention, wellness, and safe work practices.
- Cultivated relationships across stakeholder groups to align workplace health strategies with organizational goals and enhance employee engagement.
Certified Athletic Trainer
2 Years 7 Months- Coordinated communication among surgeons, rehabilitation providers, patients, and administrative staff to ensure seamless care delivery.
- Provided patient education on treatment options and implementation of treatment plans.
- Cultivated strong relationships with patients, providers, and community stakeholders to foster positive health outcomes.
- Managed workflow optimization and operational support activities to enhance clinic efficiency.
- Daily clinical operations within a busy orthopedic practice.
Research & Development Athletic Trainer
2 Years 7 Months- Managed research development of sports safety education programs and injury prevention initiatives, co-authored educational materials and training resources, conducted research and analysis to support evidence-based recommendations on injury prevention and athlete safety.
- Created educational content and published articles on sports medicine and safety topics to enhance awareness and knowledge in the field.
- Collaborated with media and marketing team to publish and promote educational content, increasing visibility and accessibility of training resources.
- Delivered engaging educational programs and training sessions at various community events.
- Coordinated logistics, planning, and execution of fundraising and community engagement events.
Member Services Representative
2 Years 5 Months- Provided welcoming, professional customer service to members, guests, and community visitors while serving as a primary point of contact at the YMCA.
- Facilitated membership enrollment, renewals, account updates, program registration, payments, and general inquiries to enhance member experience.
- Oversaw customer accounts, ensuring accuracy in transactions to maintain member trust and satisfaction.
- Responded to member questions and concerns, resolved routine issues, and connected individuals with appropriate departments or staff.
- Informed members and prospective members about YMCA programs, services, policies, and membership benefits to boost engagement and retention.
- Communicated effectively with members, families, coworkers, and leadership to facilitate smooth daily operations.
- Assisted with facility operations, including monitoring the front desk, maintaining an organized and welcoming environment, and supporting member safety and service standards.
- Project management and responsibilities in a busy front-desk environment while maintaining accuracy, professionalism, and a positive member experience.
- Managed confidential member information and processed financial transactions with high levels of discretion and accuracy.
- Collaborated to support strategic program objectives.
Associate Athletic Trainer
6 Years 1 Month- Coordinated healthcare services and injury management programs for multiple NCAA athletic teams, enhancing athlete recovery and performance.
- Collaborated with coaches, administrators, healthcare providers, and student-athletes to support organizational and healthcare objectives.
- Oversaw athletic insurance administration processes, including claims coordination, payment processing, and annual policy management for optimal coverage.
- Managed and scheduled student athletic trainers and graduate assistants.
- Scheduled and organized meetings with stakeholders to ensure effective communication and collaboration.
- Managed specific projects, coordinating tasks and resources to achieve project goals.
- Coordinated supply and inventory management, overseeing procurement and resource activities.
- Contributed to emergency preparedness planning and risk management initiatives within the University Emergency Preparedness Committee.
- Advised the Student-Athlete Advisory Committee and supported leadership development initiatives.
- Booked and scheduled travel arrangements for personnel, ensuring compliance with travel policies.
Certified Athletic Trainer
2 Years- Coordinated healthcare services and injury management programs, enhancing athlete recovery and performance for multiple NCAA athletic teams.
- Managed athletic insurance administration processes, ensuring accurate claims coordination and timely payment processing to support athlete health needs.
- Balanced multiple operational priorities to ensure timely delivery of healthcare and administrative services, contributing to overall program efficiency.
Education
Master of Arts in Education (M.A.Ed.) - Exercise Physiology
Bachelor of Science - Athletic Training, Biology
Skills
Healthcare operations
Healthcare Operations Coordination
Patient Care Coordination
Epic EHR
Epic referrals
Workflow management
Workflow standardization
Workflow troubleshooting
Process improvement
Process optimization
Template optimization
Operational quality
Chart review
Medical records technology
Insurance documentation
Data Collection
Data review
Quality monitoring
Documentation accuracy
Imaging workflows
Clinical Project Management
Stakeholder coordination
Stakeholder collaboration
Provider communication
Issue resolution
Team coordination
Onboarding training
Microsoft Office
Time Management Strategies
Problem-solving
Patient confidentiality
Medical Terminology
Procedure adherence
Personal Information
Title: Implementation Specialist
Certification
- Board of Certification Certified Athletic Trainer #010502028, Current
- NBCOT, Inc. Orthopedic Technologist Certified, #17-0627, Current
- American Heart Association BLS Provider, Current
Timeline
Work Strategies Specialist
Select Medical, Detroit Metropolitan Airport, Delta Terminal
04.2019 - 04.2023Read More
Orthopaedic Clinic Coordinator / Clinical Operations Specialist
University of Michigan, Michigan Medicine MedSport
01.2015 - CurrentRead More
Member Services Representative
YMCA
08.2012 - 01.2015Read More
Certified Athletic Trainer
Lemak Sports Medicine & Orthopedics
06.2012 - 01.2015Read More
Research & Development Athletic Trainer
National Center for Sport Safety
06.2012 - 01.2015Read More
Associate Athletic Trainer
University of Montevallo
05.2006 - 06.2012Read More
Certified Athletic Trainer
University of Alabama Birmingham
05.2004 - 05.2006Read More
University of Alabama Birmingham
Master of Arts in Education (M.A.Ed.) from Exercise Physiology
Read More
Central Methodist University
Bachelor of Science from Athletic Training, Biology
Read More